The Fraud Program Manager is responsible for the oversight, coordination, and continuous improvement of the organization's fraud prevention, detection, investigation, and mitigation programs. This role serves as a key partner to Fraud leadership and business stakeholders by managing fraud initiatives, monitoring program effectiveness, ensuring regulatory compliance, and driving strategic enhancements to protect the organization and its customers from fraud-related losses. The Fraud Program Manager leads cross-functional efforts to strengthen fraud controls, improve operational effectiveness, implement technology solutions, and respond to emerging fraud threats.
Key Responsibilities and Duties
- Manage the day-to-day administration and effectiveness of the enterprise fraud program.
- Provide fraud subject matter expertise and support fraud awareness initiatives.
- Support the development, implementation, and maintenance of fraud policies, standards, procedures, and controls.
- Ensure fraud program activities align with organizational objectives and risk appetite. Recommend enhancements to fraud controls, monitoring processes, and detection capabilities.
- Develop and maintain fraud dashboards, scorecards, and key risk indicators. Track and report on fraud program performance, initiatives, and milestones.
- Assist in identifying, assessing, and monitoring fraud risks across products, services, channels, and business processes.
- Coordinate fraud risk assessments and control reviews.
- Lead fraud-related projects from planning through implementation.
- Coordinate cross-functional initiatives involving Risk, Compliance, Operations, Technology, Legal, Information Security, and business partners.
- Support responses to regulatory examinations, audits, and risk assessments.
Minimum Qualifications
- 7+ years of experience in fraud risk management, fraud operations, investigations, fraud detection, or related banking functions.
- Strong knowledge of fraud risk principles, fraud typologies, and emerging threats, including account takeover, identity theft, synthetic identity, payment, wire, check, card, and new account fraud.
- Experience leading fraud technology implementations, transformation initiatives, and leveraging analytics to enhance fraud detection and operational performance.
- Strong analytical and problem-solving skills with the ability to identify trends, manage risk indicators, and develop KPIs, KRIs, dashboards, scorecards, and executive reporting.
- Familiarity with fraud detection platforms, case management systems, identity verification solutions, and data analytics tools.
- Proven ability to influence stakeholders, drive change, build cross-functional partnerships, and balance fraud risk management with customer experience and operational efficiency.
Preferred Qualifications
- CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), CFCS (Certified Financial Crime Specialist), PMP (Project Management Professional), or related credentials.
Role Specific Work Experience
- 5+ Years Required; 7+ Years Preferred
Educational Requirements
- University (Degree) Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9IC
This role is primarily business-focused (70%) with a supporting technical component (30%).
Posting End Date: 10/29/26
Skills Required
- 5+ years of relevant work experience in fraud risk management, fraud operations, investigations, fraud detection, or related banking functions
- 7+ years of relevant experience preferred
- Knowledge of fraud risk principles, fraud typologies, and emerging threats, including account takeover, identity theft, synthetic identity, payment, wire, check, card, and new account fraud
- Experience leading fraud technology implementations and transformation initiatives
- Experience leveraging analytics to improve fraud detection and operational performance
- Strong analytical and problem-solving skills
- Ability to develop and manage KPIs, KRIs, dashboards, scorecards, and executive reporting
- Familiarity with fraud detection platforms, case management systems, identity verification solutions, and data analytics tools
- Ability to influence stakeholders, drive change, build cross-functional partnerships, and balance fraud risk with customer experience and operational efficiency
- CFE, CAMS, CFCS, PMP, or related credentials
- University degree
EverBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverBank and has not been reviewed or approved by EverBank.
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Fair & Transparent Compensation — Pay is often positioned as fair-to-good, including being competitive for certain roles and local markets. Satisfaction appears stronger in specific teams where compensation aligns with expectations.
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Wellbeing & Lifestyle Benefits — Well-being extras are emphasized, including a Lifestyle Spending Account for eligible wellness expenses alongside wellness resources and an EAP. These features can increase perceived total rewards value beyond base pay.
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Retirement Support — Retirement support is framed around a 401(k) match up to 4% with additional insurance protections. The structure is described as competitive for a mid-size bank, even if not best-in-class.
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What We Do
EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital account access for clients 24/7, in addition to phone banking services and a network of financial centers across Florida. EverBank’s commitment is to deliver our clients high-performing, high-yield solutions backed by exceptional service, giving them the advantage they expect, to make the most of their money.
