Fraud Operations Team Manager (Luxembourg)

Fraud Operations Team Manager

Please note that this opportunity requires relocation to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.

What you'll be doing

As a Fraud Operations Team Manager, you'll play a key role in safeguarding Satispay and our users from financial losses while ensuring a seamless user experience by leading our Fraud Operations team in Luxembourg. Here's what your day-to-day will look like:

• Team leadership and development – By leading, mentoring, and developing a team of Fraud Operations Analysts, fostering a collaborative and high-performing environment.

• Operational oversight and optimization – By overseeing daily fraud operations, optimizing workflows, improving alert quality, and ensuring adherence to policies.

• Strategy development and implementation – By contributing to the development and implementation of fraud prevention strategies aligned with Satispay’s risk appetite.

• Chargeback and dispute management – By taking ownership of the chargeback and dispute resolution process, ensuring timely handling and implementing preventative measures.

• Driving technological advancement – By championing the team's transition towards technology-driven fraud prevention, collaborating on the implementation of advanced analytical tools. Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we're looking for

We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?

• Relevant experience & fraud expertise – With 3+ years in a management role within fraud prevention in fintech or a high-growth scale-up, including payments operations and strategy development.

• Leadership & strategic mindset – With a proven track record of leading and developing high-performing teams, fostering ownership and continuous improvement.

• Analytical & problem-solving skills – With the ability to interpret complex data, identify fraud patterns, and translate insights into strategic actions in a fast-paced environment.

• Innovation & user focus – With a drive to challenge traditional approaches and push for creative, user-centric fraud prevention solutions.

• Communication & language skills – With excellent open communication skills and fluency in English; knowledge of Italian or other European languages is a plus. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

👨‍👩‍👧 CareAbout health & wellbeing

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave
  

📚 CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

💰 CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Flexible Benefit budget

• Meal vouchers

Equal-Opportunity Employer

At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us

Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome!
We’d love to hear your story.

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