Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Fraud Operations People Lead - SAR Filing (all genders).
As a Fraud Operations People Lead - SAR Filing (all genders) in our FCOI team, you’ll lead a Specialist team as we deliver high-quality investigations and meet productivity and control standards. You’ll monitor performance metrics, coach and develop team members, and provide clear policy guidance and escalation support on complex matters. You’ll also partner across the firm to drive process improvements, implement regulatory changes, and strengthen feedback loops that improve outcomes for us and our stakeholders.
Job Responsibilities:
- Lead the day-to-day management of the FCOI Specialist team, maintaining a detailed understanding of core tasks.
- Monitor productivity and quality metrics, ensuring performance standards are consistently met.
- Escalate complex matters and provide clear policy and procedure guidance to Specialists.
- Prioritize personal workload and deliver priority items while escalating key risks/issues to management on time.
- Collaborate with management to share knowledge with Investigation teams through root-cause/error analysis and best-practice promotion.
- Drive process improvements and implement regulatory changes, providing SME support on key process and technology initiatives.
- Build and maintain strong partnerships with stakeholders across the firm through proactive relationship management.
Required qualifications, capabilities and skills:
- Demonstrate strong verbal and written communication skills to influence stakeholders and build effective working relationships.
- Apply strong analytical and research skills with high attention to detail.
- Conduct deep-dive investigations to identify root cause and drive issue resolution with the appropriate parties.
- Manage time effectively, work independently, and deliver accurately under high-pressure, time-sensitive deadlines.
- Maintain a quality-focused work ethic with a strong controls mindset and consistent adherence to procedures.
- Adapt quickly and operate effectively in a changing environment, managing shifting priorities.
- Coach team members and demonstrate a clear commitment to people development.
- Communicate fluently in German and English written and spoken.
Preferred qualifications, capabilities and skills:
- Demonstrate at least 3–4 years of AML/fraud investigation experience in the financial sector, including SAR filing (goAML).
- Show experience communicating and coordinating with governmental authorities (e.g., FIU) to support investigations and reporting.
Bring prior people-management/supervisory leadership experience; retail banking experience is an advantage.
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About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Strong verbal and written communication skills to influence stakeholders and build effective working relationships
- Strong analytical and research skills with high attention to detail
- Conduct deep-dive investigations to identify root cause and drive issue resolution
- Manage time effectively, work independently, and deliver accurately under high-pressure, time-sensitive deadlines
- Maintain a quality-focused work ethic with a strong controls mindset and consistent adherence to procedures
- Adapt quickly and operate effectively in a changing environment, managing shifting priorities
- Coach team members and demonstrate a clear commitment to people development
- Communicate fluently in German and English, written and spoken
- 3-4 years of AML/fraud investigation experience in the financial sector, including SAR filing (goAML)
- Experience communicating and coordinating with governmental authorities (e.g., FIU)
- Prior people-management/supervisory leadership experience; retail banking experience is an advantage
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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