Fraud Operations Analyst

ABOUT US

We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them – like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme. 

Our vision is a world in which everyone can enjoy the benefits of digital currency – everything from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 40+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.  

We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex. 

Are you part of the digital money movement? Do you want to change the way people think about money, forever? If your skills fit our vision and you want to join a company that’s really going places, please apply.

OVERALL ROLE PURPOSE 

The Fraud Operations Analyst sits within financial crime compliance with a focus on fraud operations. The purpose of the Fraud Operations Analyst role is to reduce fraud by proactively identifying, preventing, and mitigating fraudulent activities, chargebacks, and other financial crimes that may pose a risk to the organisation. The analyst plays a crucial role in investigating financial crimes and safeguarding the organisation's financial interests and maintaining the trust of its customers and stakeholders. 

This role is a full-time position requiring 40 hours per week. The working schedule is Thursday to Monday, 8:30am to 5:30pm, and these days and hours form the permanent working pattern for the role. Applicants must be able to commit to this schedule on an ongoing basis.

KEY RESPONSIBILITIES

• Manage the detection queues and prioritize workload.
  

• Working collaboratively with other teams. 

• Investigating suspicious activity daily.  

• Exposure on rule-based engines. Rule structure/testing and A/B testing.
  

• Data discovery and report building for fraud department using departmental KPIs and goals.
  

• Suspicious Activity Report submission to a different entity (SARs). 

• Understand and analyze top fraud concerns and drive making recommendations to eliminate fraud.
  

• Recommend enhancements and process improvements based on assessment of fraud systems, across Analytics and Ops. 

• Translate data into fraud trends and see the hidden story behind it.

EXPERIENCE/SKILLS REQUIRED

• 3 years of hands-on experience in traditional banks/fintech industry within fraud and financial crime. 

• Prior Investment Scam and APP experience essential.
  

• Strong analytical mindset
  

• Profound understanding of crypto, online payments processing/payment platforms, methodologies
  

• Strong technical skills in Excel, Microsoft, PowerPoint, SQL.  

• Experience turning complex data analysis into a compelling story with clear actionable insights
  

• Exposure in either Kount, Checkout, Chainalysis or other fraud tools would be beneficial
  

• Experience in statistical analysis (would be an advantage). 
• Chargeback experience (would be an advantage). 

BENEFITS

• Enhanced annual leave + Bank Holidays
• Extra days off for your birthday, service anniversary, and special occasions.
• Paid Charity Day
• Flexible working hours and remote working
• Annual Training Allowance
• Extensive opportunity to grow your career at an innovative FinTech

PLEASE NOTE - This role is a full-time position requiring 40 hours per week. The working schedule is Thursday to Monday, 8:30am to 5:30pm, and these days and hours form the permanent working pattern for the role. Applicants must be able to commit to this schedule on an ongoing basis.