Fraud Monitoring Analyst II

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Fraud Monitoring Analyst is primarily responsible for monitoring, reviewing, and analyzing transactional information and alert reports to identify fraudulent activity.  This position utilizes critical thinking to determine if action is required on alerts such as identifying unusual behavior, executing mitigating procedures, reviewing the more complex situations under the direction of the Fraud Prevention & Monitoring Manager, and making decisions or escalates if there is potential for client impact.  This position must have in-depth analytical skills and knowledge of the frontline processes.  This analyst must have the ability to learn new software and comprehend the data being produced by internal and anomaly systems.  In addition, this position will benefit from strong operational and/or accounting background and technical writing skills that can be used for day-to-day operations. 

The salary range for this position is $52,800/yr - $103,500/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities 

Key Accountability 1: Monitoring Alerts 

• Review alerts daily and be able to identify unusual behavior, perform proper mitigations, and escalate concerns, as needed. A high sense of urgency is required when an area of concern is identified.  

• Perform a critical role in utilizing tools for fraud risk monitoring, anomaly detection and reporting. This includes log-in alerts as well as transactional alerts.  The scope of alerts may will be based on risk but may include log-in alerts for commercial and retail systems as well as transactional alerts for all the various systems including wires, ACH, and retail online banking. 

Key Accountability 2: Monitoring Processes and Procedures 

• Understand and assist in development of monitoring processes for the transactional and login alerts being produced. These alerts must be properly and accurately logged for regulatory and Board reporting. 

• Initiate mitigation procedures such as account restrictions, temporary holds on wires or ACH if suspicious activity is identified. Collaboration with various departments if suspected fraud occurs.  

Key Accountability 3: Problem Solving 

• The ability to utilize critical thinking to determine the root cause of an issue and work with others to mitigate the risk identified. 

• Recommend analytical tuning as identified. 

Key Competencies for Position  

• Promotes Change – Seeks to understand and embrace change.  Actively looks for information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. 

• Strategy in Action – Build your strategic mindset capability.  Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively obtains to understand factors and trends that may influence role. Anticipates risk and develop contingency plans to manage risks. Identified opportunities for improvement and ask for insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.    

• Compelling Communication – Openly and effectively communicates with others.  Effectively and transparently shares information and ideas with others.  Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.  Unites others towards common goal.  Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.  

• Makes Decisions & Solves Problems – Seeks deeper understanding and takes action.  Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.  Collaborates and seeks to understand the root causes of problems.  Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.  Takes action that is consistent with available facts, constraints and probable consequences. 

• Delights Clients – Continuously seeks and applies knowledge leading to a best-in-class client experience.  Passionately serves internal/external clients with excellence.  Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.  Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.  Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value. 

• Leads Inclusively – Seeks awareness of various cultures, backgrounds and perspectives while exploring your own natural biases.  Search for awareness of various cultures, backgrounds and perspectives while exploring your own natural biases. Try to find divers information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g. social norms, decision-making approaches, and preferences). Advocates for diverse perspectives. Continually examines own biases and behaviors to avoid stereotypical responses.   

• Personifies ONB Culture – Demonstrates pride in ONB.  Consistently demonstrates Old National's culture and values in daily interactions.  Places the organization's goals before individual or team goals.  Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive. 

Qualifications and Education Requirements 

• 5+ years of banking experience or related work experience 

• Bachelor’s Degree or equal experience 

• Problem solving skills necessary with ability to define problems and propose solutions. 

• Analytical skills to be able to review information and use critical thinking to make decisions. 

• Must have good understanding of banking center process, procedures, and systems. Must have good understanding of operations activities of the Bank. 

• Accounting background and skills a plus. 

• Ability to utilize intermediate Excel, Word, and PPT. Prefer expertise is Excel to be able to use functions to solve problems, as needed. 

• Good communication skills both oral and written. Ability to present recommendations verbally and in writing. 

• Ability to work with little or no supervision. 

• Thoroughness in performing work duties. 

• Limited travel may be necessary. 

• Ability to multi-task and change direction frequently 

• Levels will be determined based on education, related experience, and knowledge and skill sets. Generally:   Level II = minimum of 5 years   Level III = minimum of 5+   

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team!