As a Vice President within Electronic Money Movement (EMM) Fraud Prevention at JPMorganChase, you will play a critical leadership role in protecting customers and the firm from fraud, scams, account takeover, and financial crime across payment channels, including wires, ACH, Zelle, RTP, and emerging payment technologies. You will be responsible for developing and executing fraud prevention strategies that balance customer protection, operational effectiveness, risk management, and business growth.
You will partner across Fraud, Risk, Controls, Compliance, Product, Technology, Operations, and Executive Leadership to identify emerging threats, modernize fraud prevention capabilities, and drive enterprise-wide initiatives that strengthen customer protection while improving decision quality and operational performance. Your leadership will influence strategic priorities, operational readiness, organizational effectiveness, and the future direction of fraud prevention across the business.
Your impact will be measured through fraud loss prevention, scam disruption effectiveness, operational transformation, employee development, innovation delivery, and the successful execution of enterprise fraud risk strategies.
Job Responsibilities- Lead large-scale fraud operations and customer protection programs, ensuring effective risk management, operational excellence, and superior customer outcomes.
- Partner with Product, Technology, Risk, Controls, and Compliance teams to design, implement, and govern fraud prevention capabilities, authentication solutions, decision-support tools, and emerging payment controls.
- Monitor fraud trends, emerging threats, regulatory developments, and industry practices to proactively identify risks and implement appropriate controls.
- Influence executive decision-making by translating complex fraud, operational, and customer protection challenges into actionable business strategies and investment priorities.
- Lead organizational transformation initiatives that improve productivity, decision quality, customer experience, and fraud prevention outcomes.
- Build and develop high-performing leadership teams through coaching, succession planning, talent development, and employee engagement initiatives.
- Establish and monitor key performance indicators, risk metrics, and business outcomes to ensure effective execution of fraud prevention strategies and operational objectives.
- Serve as a trusted advisor to senior leadership, representing fraud prevention interests in governance, audit, regulatory, and strategic planning discussions.
- Minimum of 10 years of experience or equivalent expertise in fraud prevention, financial crimes, risk management, payments, operations, or related disciplines.
- Demonstrated experience leading large-scale teams, complex operations, and strategic business initiatives within a highly regulated environment.
- Deep understanding of fraud schemes, scam typologies, account takeover activity, authentication controls, payment risk, and customer protection strategies.
- Proven ability to develop and execute enterprise-level strategies that balance risk mitigation, customer experience, operational efficiency, and business objectives.
- Strong analytical and strategic thinking skills, with experience leveraging data and performance metrics to identify opportunities and drive business outcomes.
- Experience influencing senior executives and leading cross-functional initiatives involving Product, Technology, Risk, Controls, Compliance, and Operations partners.
- Demonstrated success leading organizational change, operational transformation, and innovation initiatives.
- Exceptional communication, stakeholder management, and executive presentation skills.
- Proven ability to develop talent, build leadership capability, and create a culture of accountability, innovation, and continuous improvement.
- Expertise in using data analytics, emerging technologies, and industry-leading fraud prevention practices to strengthen customer protection and operational performance.
- Experience supporting or leading fraud prevention programs across multiple payment channels and customer segments.
- Experience managing regulatory examinations, audits, and control assessments.
- Track record of delivering measurable fraud loss reduction, operational efficiency improvements, and enterprise transformation outcomes.
- Advanced understanding of emerging payment ecosystems, digital banking trends, and evolving fraud threats.
Success in this role is demonstrated by the ability to anticipate emerging threats, influence enterprise strategy, modernize fraud prevention capabilities, develop future leaders, and deliver measurable customer protection and business outcomes at scale.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- At least 10 years of experience or equivalent expertise in fraud prevention, financial crimes, risk management, payments, operations, or related disciplines.
- Experience leading large-scale teams, complex operations, and strategic initiatives in a highly regulated environment.
- Deep knowledge of fraud schemes, scam typologies, account takeover, authentication controls, payment risk, and customer protection strategies.
- Experience developing and executing enterprise strategies balancing risk mitigation, customer experience, operational efficiency, and business objectives.
- Strong analytical and strategic thinking skills, including use of data and performance metrics to drive business outcomes.
- Experience influencing senior executives and leading cross-functional initiatives with Product, Technology, Risk, Controls, Compliance, and Operations teams.
- Demonstrated success leading organizational change, operational transformation, and innovation initiatives.
- Exceptional communication, stakeholder management, and executive presentation skills.
- Ability to develop talent, build leadership capability, and foster accountability, innovation, and continuous improvement.
- Expertise using data analytics, emerging technologies, and industry-leading fraud prevention practices.
- Experience supporting or leading fraud prevention programs across multiple payment channels and customer segments.
- Experience managing regulatory examinations, audits, and control assessments.
- Track record of measurable fraud loss reduction, operational efficiency improvements, and enterprise transformation outcomes.
- Advanced understanding of emerging payment ecosystems, digital banking trends, and evolving fraud threats.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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