Fraud Manager II DCFP-INDIA INBOUND - Mumbai

Job Description
Are you a natural leader who excels at collaborating with others to achieve business goals? Do you thrive in a fast-paced, ever-changing environment and prioritize doing what's right for clients and colleagues, inspiring others to follow your lead? If so, join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.
As a Fraud Manager II within JPMorganChase, you will play a pivotal role in safeguarding our financial systems from fraudulent activities. Your expertise in identifying at-risk customers and transactions will be crucial in preventing money laundering and other financial crimes. You will leverage your tech literacy to stay abreast of emerging technologies and use data analytics to identify patterns and trends in fraudulent activities. Your ability to collaborate across functions and your customer service skills will be key in providing front-line support and training to colleagues on fraud prevention policies and procedures. Your role will also involve strategic thinking and systems thinking to continuously improve our fraud detection processes. Your impact will be felt within the department, contributing to the overall security and integrity of our financial systems.
Job responsibilities

• Develop comprehensive fraud prevention strategies using data analytics and emerging technologies to enhance systems and processes.
• Monitor customer transactions to identify potential fraudulent activities, applying AI/ML technologies for improved detection accuracy.
• Collaborate with the credit risk department and other teams to align fraud prevention policies and procedures, ensuring a unified approach to risk management.
• Train and guide your team, leveraging coaching and mentoring skills to foster a culture of continuous learning.
• Monitor emerging technologies and legislative changes that impact business and apply this knowledge to enhance our fraud prevention systems.
• Implement and maintain fraud prevention policies and procedures, fostering a culture of vigilance and awareness among colleagues.

Required qualifications, capabilities, and skills

• Minimum of 2 years of experience or equivalent expertise in fraud detection and prevention, with a focus on identifying at-risk customers and transactions.
• Demonstrated proficiency in using data analytics to interpret patterns and trends in fraudulent activities.
• Proven ability to understand and apply emerging technologies that impact business, particularly in the context of fraud prevention.
• Experience in cross-functional collaboration, with a track record of working effectively with different departments to achieve common goals.
• Proficiency in customer service, with a focus on proactively seeking feedback to improve systems and processes related to fraud prevention.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.