Responsibilities:
- Conduct end to end scam-related investigations by reviewing customer’s information, account activity and transactions trials.
- Ensure timely review and document investigation steps, evidence, findings, decisions and rationale clearly.
- Take or coordinate timely containment actions in accordance with approved procedures, including transaction holds / account restrictions.
- Escalate high-impact, complex, unusual cases promptly to the appropriate fraud, compliance or management.
- Recommend controls eg continued monitoring, account restriction or other risk mitigation measures.
- Support for satisfactory closure of scam related issues / gaps arising from Internal / External audts.
- Filing of EM, where required.
- Conduct sharing session / training to CBGS team, where required.
Requirements:
Qualifications
- Bachelors Degree, preferably in in Finance, Business or Accounting
Professional Qualification and/or Regulatory, Licensing Requirements
- Professional certifications such as CAMS, ICA, or CFE will be an added advantage
Relevant Work Experience
- 1-3 years of relevant investigation-related experience (i.e. transaction monitoring) in the retail banking space or fraud investigations
- Knowledge of Suspicious Transaction Report filing is an added advantage
Core Competencies
Strong investigative and analytical skills
Good judgement under time pressure
Clear written skills for investigation narratives, case decisions, escalations and reporting
Strong interpersonal and communication skills including the ability to interact with stakeholders
Proficiency in Microsoft Office applications, particularly Excel
Good organisational skills needed to manage a high volume of assigned cases
Able to take ownership of issues / tasks and drive to completion
Skills Required
- Bachelor's degree, preferably in Finance, Business, or Accounting
- Professional certification such as CAMS, ICA, or CFE
- 1-3 years of relevant investigation experience, such as transaction monitoring or fraud investigations, in retail banking
- Knowledge of Suspicious Transaction Report filing
- Strong investigative and analytical skills
- Good judgment under time pressure
- Clear written communication for investigation narratives, case decisions, escalations, and reporting
- Strong interpersonal and stakeholder communication skills
- Proficiency in Microsoft Office, particularly Excel
- Strong organizational skills for managing high case volumes
- Ability to take ownership and drive tasks to completion
What We Do
CIMB Singapore is a leading universal bank operating in ASEAN's global financial gateway. Leveraging CIMB Group's extensive regional network and resources, it provides a comprehensive suite of conventional and Islamic banking solutions curated to a wide range of financial needs. The bank serves both individual and business clients, offering retail, commercial, and corporate banking services, and specializes in bridging markets across the ASEAN region.
