Fraud Investigations Associate
The Fraud Investigations Associate participates in investigations regarding the control, detection, and analysis of frauds to eliminate any eventual possibility of financial or image loss to its clients and the company. Working under general supervision, this role investigates potential fraud cases and takes appropriate action. The Fraud Investigation Associate will handle incoming telephone calls, case creation and filtering of incoming emails to the Investigations team. The Fraud Investigation Associate will triage initial fraud referrals.
Key Responsibilities and Duties
- Responsible of analyzing account activity to assess levels of risk and fraud.
- Conducts intake of fraud referrals for case creations and assignments.
- Completes inbound and outbound calls regarding potential fraud events.
- Completes triage of fraud referrals.
- Uses data and link analysis to determine potential cases of first party fraud, identity theft, money-laundering, etc.
- Utilizes various bank fraud systems to perform research and identify fraud trends.
- Implements best practices to mitigate losses and enhance processes.
- Monitors existing and potential fraudulent situations to protect the company’s financial and operational situation.
- Exercises sound judgment to take appropriate action related to fraudulent activity.
Minimum Qualifications
- 3+ years of progressively responsible experience within a banking or financial services environment
- Demonstrated experience assessing and evaluating financial, operational, and compliance-related risk
- Strong analytical, critical-thinking, and decision-making skills
Preferred Qualifications
- Experience documenting, conducting, and reporting investigative findings in a regulated environment
- Demonstrated ability to obtain, review, and analyze potential evidence related to financial risk or suspicious activity
- Working knowledge of AML/BSA regulations and compliance standards
- Ability to work with a strong sense of urgency while managing multiple priorities and deadlines
- Prior experience with banking and investigative systems, including FIS, LexisNexis, Actimize, and EWS
Role Specific Work Experience
- 2+ Years Required; 3+ Years Preferred
Educational Requirements
- University (Degree) Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
6IC
Posting End Date: 6/5/26
Skills Required
- 3+ years of progressively responsible experience within a banking or financial services environment
- Demonstrated experience assessing and evaluating financial, operational, and compliance-related risk
EverBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverBank and has not been reviewed or approved by EverBank.
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Fair & Transparent Compensation — Pay is often positioned as fair-to-good, including being competitive for certain roles and local markets. Satisfaction appears stronger in specific teams where compensation aligns with expectations.
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Wellbeing & Lifestyle Benefits — Well-being extras are emphasized, including a Lifestyle Spending Account for eligible wellness expenses alongside wellness resources and an EAP. These features can increase perceived total rewards value beyond base pay.
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Retirement Support — Retirement support is framed around a 401(k) match up to 4% with additional insurance protections. The structure is described as competitive for a mid-size bank, even if not best-in-class.
EverBank Insights
What We Do
EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital account access for clients 24/7, in addition to phone banking services and a network of financial centers across Florida. EverBank’s commitment is to deliver our clients high-performing, high-yield solutions backed by exceptional service, giving them the advantage they expect, to make the most of their money.
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