The Role
Job Summary & Responsibilities
College Degree (Criminal Justice/Cybersecurity preferred) Or 5 years or more of work experience in financial institution, with financial fraud exposure
SUMMARY: The Investigations Support Analyst is a key role in the Fraud Investigations Unit of the Corporate Fraud Division. This position is responsible for level 1 (documentation) case management of external fraud investigations that include but are not limited to, identity theft, new account fraud, check verification, missing endorsement and fraud monitoring, to detect and prevent fraud losses to the bank and the customer. The Analyst is responsible for assisting the Fraud Investigators with case research, analysis and record keeping. May perform general account handling functions such as, close account determination, holds, restraints, etc. Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk transactions prior to occurrence and takes appropriate action, to mitigate the risk to the Bank and the Customer. May assist the Fraud Investigations Team Lead and the Fraud Investigations Unit Manager with report maintenance and distribution as needed. Will serve as liaison with the business lines, financial institution partners and law enforcement. Position role and responsibilities, must be performed in adherence to the compliance of bank and department operational policies and regulations, including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Investigate and manage level 1 fraud investigation cases, such as Red Flags Referrals, check verification, endorsements and other, ensuring cases are handled timely and documented accurately with a concise case summary, following existing procedures.
- Conduct research, compile, save and retrieve data for the preparation of investigative reports for assigned cases
- Support the Fraud Investigators with case research, evidence gathering, analysis and record keeping.
- Assist the Fraud Investigations Team Lead and the FI Unit Manager with report maintenance and provide reports as needed.
- Ensure investigations and resolutions comply with applicable laws, department procedures, Bank policy, and industry leading practices to reduce the Bank's exposure to civil litigation.
- Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.
- Remain current with arising fraud trends and activities by attending networking workshops and/or training.
- Assist with analyzing and monitoring daily reports generated by the Bank, to detect fraudulent new account fraud (Business, Personal and Online) and take the appropriate action according to applicable procedures.
- Serve as a branch support and provide guidance regarding unusual, suspected/confirmed fraud, or undesirable activity.
- Perform other fraud investigation functions assigned, such as placing/removing account restrictions and memos, maintaining the Key Risk Indicator (KRI) log current and accurate, and other functions that may be assigned, by the Fraud Investigations Team Lead and the FI Unit Manager.
- Other Job Duties * Prioritize tasks to ensure deadlines and expectations are met. * Work cases with a sense of urgency while ensuring accuracy of information. * Network and develop effective contacts to assist in case processing and decision-making.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
College Degree (Criminal Justice/Cybersecurity preferred) Or 5 years or more of work experience in financial institution, with financial fraud exposure
EXPERIENCE
- 3+ years of financial fraud experience preferred
- Strong understanding of financial transactions is required
KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of bank products, services, bank systems and transaction types.
- Knowledge of bank regulations, including but not limited to, Regulation CC, Regulation E, BSA, FCRA and the Bank Protection Act.
- Strong verbal and written communication skills.
- Detail oriented with strong research and problem solving skills.
*ADDITIONAL INFORMATION
- Candidates residing in locations within BankUnited's footprint may be given preference.
BankUnited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BankUnited and has not been reviewed or approved by BankUnited.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision options plus disability and life insurance. Wellness programming is described as robust, including incentives, screenings, and on-site fitness facilities at the corporate center.
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Retirement Support — Retirement support includes a 401(k) plan with a company match and relatively quick eligibility after one month. Auto-enrollment and auto-increase features are described, which can help employees build savings consistently.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including a sizable PTO range by level and paid holidays. Additional time-off programs such as volunteer time and flexible/hybrid/remote arrangements are also described for eligible positions.
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The Company
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform. Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
