The Role
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
About the role 🖥️
As a Payment Fraud Expert, you will be responsible to optimise payment fraud detection (mainly stolen card, card testing, collusion fraud), prevent chargeback & policy abuses and mitigate impact for Vestiaire Collective. You leverage your solid experience and deep knowledge of online payment to balance commercial conversion with risks. You will become the company referent on Payment and Chargeback scope. You will report directly to Authentication, Quality Control & Trust VP, based in Paris HQ. Knowledge of Adyen, Riskified, Paypal and Klarna is a big plus. While AML knowledge may be beneficial, it is not the core focus of this role.
What you will do 👜
- Performance management & Implementation (60%)
- You monitor and analyse short- and long term payment fraud impact on conversion and chargeback, you report on KPIs evolution
- You take ownership to define and implement action plans, including continuous adjustment of payment risk rules
- You partner with internal (payment, data, product, security) and external stakeholders (such as Adyen, Riskified, AMEX, Visa, Mastercard, Paypal, Klarna)
- You are ensuring quality delivered by outsourced partners
- You leverage data and data insights to define actions that help us to deliver against our objectivesYou act as Project manager when required
- Fraud strategy (20%)
- You participate in emergency team response and are able to back-up fraud analyst when needed to ensure Vestiaire anti fraud effort continuity
- As a back up, you are responsible for specific daily operations, among suspicious transactions review and investigation tickets.
- You will be mentoring the Analysts in the Team.
- Operations (20%)
- You surface risks and opportunities to better detect, prevent and mitigate Payment fraud so as reducing Chargebacks
- You stay up to date with payment fraud patterns and identify industry best-practices
- You propose strategies to management in order to achieve company and team goals, mitigating payment fraud risk and chargebacks costs while balancing customer experience
Who you are ⭐
- You have a Bachelor degree and +5 of years experience in related e-commerce Fraud detection / risk management
- You’re passionate about identifying and stopping fraudulent activities or rings.
- You are driven, proactive and rigorous
- You demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think critically
- You are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on business metrics
- You are comfortable communicating with various people and teams to get the information you need to help customers outYou enjoy working with international teams
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Research indicates that people from underrepresented backgrounds—including women, people with disabilities, and other marginalized communities—often hesitate to apply for roles unless they meet every single requirement.
At Vestiaire Collective, we believe that talent comes in many forms, and we're committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs, so we encourage you to apply even if you don't tick every box.
Vestiaire Collective is an equal opportunities employer
Beware of Scams
Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or [email protected] . We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details.
If you receive a suspicious message, please report it to [email protected]
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The Company
What We Do
The leading global online marketplace for desirable pre-loved fashion. Certified B Corporation. #LongLiveFashion.
Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote circular fashion.
Our platform is unique thanks to a rare inventory of 5 million items including 20,000 daily new-ins.
We currently have a diverse global team of 800 employees representing more than 50 nationalities. We stand by our values: community, activism, transparency, dedication and greatness, and are proud to be a Bcorp!
Vestiaire was founded in 2009 and is headquartered in Paris with offices in Tourcoing, London, Berlin, New York, Hong Kong, Singapore, Lisbon, Seoul.
