Fraud Customer Protection Investigator

Job Description
We are Chase - part of the JPMorgan Chase family. We are a leading provider of traditional and digital financial services worldwide, our customers are at the heart of everything we do.
As a Fraud Customer Protection Investigator in the Customer Protection Group (CPG) within Chase Fraud Operations, you will be responsible for supporting the prevention of scams and fraud. This role involves developing and implementing robust customer education programs and owning fraud investigations to ensure the correct outcomes are reached, thereby protecting both customers and the firm.
Job Responsibilities:

• Profiling work alerts that identify potential high-risk fraud and scam activity through FPS and card transactions
• Supporting scam victims with a focus on education and aftercare
• Conducting robust and independent investigations of complex claims of fraud in line with Payment Service Regulations, to ensure the delivery of the correct outcome
• Reviewing escalated fraud complaints, putting the customer at the forefront of our decisions to ensure a fair outcome is achieved
• Providing a tailored service for our most vulnerable customers
• Escalating new fraud trends
• Engaging with stakeholders effectively

Required qualifications, capabilities and skills:

• Previous fraud experience, specifically working within a fraud operation
• Experience investigating application fraud, scams, mules, and first-party fraud investigations
• Knowledgeable about the UK regulatory framework and best practices in fraud prevention
• Excellent communication skills
• Passionate about delivering first-class customer service
• Advocate for process and product improvements for colleagues and customers
• Capable of making autonomous decisions, with the judgment to consult on complex issues when necessary

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.