Description:
Research and analysis of Mastercard, Visa and private label account activity to detect fraudulent activity
Analyzes accounts and review activity for potential fraud, first party fraud, potential SAR referrals, and possible money laundering
Act as a front-line resource and escalation point regarding suspicious activity
Performs complex investigations regarding suspected fraudulent activities
Frequent interaction and communication with customers, internal customer service, and merchant partners
Supports essential departmental functions and performing back up duties as needed
Handles and resolves escalated customer calls and inquiries
Assists in special projects upon request
Reviews documentation provided by applicants and existing customers to determine validity
Requirements:
Solid understanding of fraud risks, processes, and procedures
Sound judgment and ability to deal with customer issues in both a routine and complex environment
Ability to analyze, solve problems, and make decisions effectively and independently
Ability to manage multiple diverse tasks simultaneously
Microsoft office suite and windows experience
Preferred skills:
AML/ BSA knowledge
Fiserv Product experience
Experience with credit card products, and knowledge of related regulations
Skills Required
- Solid understanding of fraud risks, processes, and procedures
- Sound judgment and ability to deal with customer issues in routine and complex environments
- Ability to analyze, solve problems, and make decisions effectively and independently
- Ability to manage multiple diverse tasks simultaneously
- Microsoft Office Suite and Windows experience
- AML/BSA knowledge
- Fiserv product experience
- Experience with credit card products and knowledge of related regulations
What We Do
Empowering Better Financial Outcomes for Everyday Americans Atlanticus™ technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary technology and analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and $48 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare private label credit and general purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, internet-based marketing, and partnerships with third parties. Additionally, through our Auto Finance subsidiary, Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.
