Fraud Analyst

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Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Fraud Analyst - 10 months FTC

What You’ll Do:

This position will be responsible for the day-to-day payments' fraud activities on the Payment Operations team, focusing on payments fraud detection, prevention, and reporting for our international D2C business. Core responsibilities will include monitoring and analysing fraudulent activities while also analysing trends and generating insights to inform the business on general performance and recommendations for optimizations. Closely monitor and analyse the business’ billing and payments performance

• Continuously review payment activity to detect high-risk behaviour and fraudulent patterns such as card testing, friendly fraud, and other emerging trends.
• Collaborate with Commerce Product and Technology teams to design, implement, and optimize fraud prevention strategies across all payment channels.
• Serve as the go-to expert on fraud and chargebacks within your domain, providing guidance and insights to cross-functional teams.
• Analyse key fraud metrics and trends and deliver strategic recommendations to improve performance and reduce risk.
• Liaise with payment processors, vendors, credit card schemes, and partners to validate transaction data and manage authorization decisions.
• Identify opportunities to enhance fraud detection systems and ensure Global Streaming Platform's risk configurations are effective in preventing fraudulent activity.
• Conduct regular assessments of chargeback data to uncover new fraud patterns and inform rule development
• Present data-driven findings and recommendations clearly across various levels of the organization.
• Perform targeted analyses as needed to support investigations, reporting, or strategic initiatives.

What You’ll Bring

• Strong data analytics, fraud prevention or risk management experience
• Experience working with payments, fraud, or billing
• Strong understanding of payment acceptance options and technologies
• Strong Microsoft Excel skills
• Data analysis skills and ability to effectively present analysis and insights
• Aptitude and willingness to get involved in the details
• Ability to manipulate, question and interpret data in order to develop recommendation.

The rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks.
 

Here’s a taster:

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences

Team Overview

Global Streaming Platform
Global   Streaming   Platform   team   develop   and   supports   market-leading   video   streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s
best entertainment, news and sport.

Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
 

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
 

Your office space:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
 

We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
 

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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