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Key Responsibilities:
Monitor and Analyze: Use sophisticated tools and methods to monitor user behavior, transaction data, and other relevant metrics to identify potential fraudulent activities.
Investigate: Conduct thorough investigations on suspicious activities, including the analysis of user accounts, IP addresses, payment transactions, and interaction patterns.
Report and Document: Prepare detailed reports on findings, including evidence gathering, for internal review and potential legal proceedings. Maintain clear and concise documentation of all investigations.
Collaborate: Work closely with other team members such as Legal, Compliance, Customer Support, and Engineering to improve fraud detection systems and strategies.
Policy Development: Assist in developing and refining fraud prevention policies and procedures, ensuring they align with both regulatory requirements and X's user experience goals.
Education: Educate staff on fraud trends and preventive measures; occasionally provide training or contribute to educational materials for users on how to protect themselves from fraud.
Stay Updated: Keep abreast of the latest trends in fraud, cybersecurity, and social media platform vulnerabilities.
Qualifications:
Bachelor’s degree in Finance, Business Administration, Computer Science, Criminal Justice, or related field.
Minimum of 5 years in fraud analysis, risk management, or a similar role within a tech company or financial institution.
Experience with data analysis tools (e.g., SQL, Python, Tableau) is required.
Strong analytical skills with an attention to detail.
Excellent problem-solving capabilities and investigative acumen.
Good understanding of digital payment systems and social media platforms.
Ability to work under pressure and manage multiple investigations simultaneously.
Proficient communication skills for effective documentation and team collaboration.
Top Skills
What We Do
We serve the public conversation. We believe real change starts with conversation. That’s why it matters to us that people have a free and safe space to talk. We put people first. Be you, really. That’s how we build trust. Together we’re creating a culture that’s supportive, respectful, and a pretty cool vibe. Sure, we’re not perfect, we’re people. But we’re open and honest about who we are and what we do.
Why Work With Us
Life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.
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