Fraud Analyst

Pirates Wanted: Fraud Analyst

Every ecommerce business deserves the cheapest shipping rates. That’s why Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We’re currently on the lookout for exceptional pirates to join our crew as a Fraud Analyst otherwise known as a Doubloon Defender to us here at Pirate Ship. 

Pirate Ship is a remote-first company, and like any jolly crew of pirates we operate in a casual and creative atmosphere, where everyone’s ideas are welcome and having fun is encouraged. We offer competitive pay, exceptional benefits, and the opportunity to tell people you’re a pirate when they ask what you do. As Steve Jobs said, “It’s more fun to be a pirate than to join the navy!”

Responsibilities:

Uncover hidden treasure:

• Analyze and identify fraudulent activities on Pirate Ship’s platform, using tools such as Tableau and Databricks to monitor and track patterns.
• Support the development and implementation of strategies to reduce fraud incidents by providing actionable data insights.
• Conduct regular fraud analysis and contribute to creating reports to inform policy, product, and control improvements.
• Conduct deep dives into fraudulent behavior cases and prepare findings to share with internal stakeholders.
• Help identify vulnerabilities and assist in implementing solutions to strengthen fraud defenses.

Make it so easy a drunk monkey could do it: 

• Work closely with the Senior Fraud Analyst and team members to enhance the Fraud and Payments knowledge base, ensuring alignment with current practices.
• Contribute to team knowledge-sharing efforts, helping junior teammates understand fraud patterns and processes.
• Support a collaborative environment that emphasizes vigilance, integrity, and ongoing learning.
• Provide clear and concise data insights to cross-functional teams, including CX, Development, and Finance, as well as occasional presentations to senior leadership.
• Iterate on fraud prevention processes, improving team efficiency and creating scalable workflows.
• Collaborate with cross-functional teams (Security, Product and Engineering, Legal, and CX) to enhance fraud detection tooling.
• Support the implementation and ongoing optimization of the Identity Verification (IDV) platform.
• Partner with the Senior Fraud Analyst to mentor junior team members to support developments in the fraud prevention learning frameworks.
• Promote a culture of vigilance, integrity, and collaboration throughout the CX organization.

Codify the process:

• Assist in verifying the authenticity of user accounts and investigate violations.
• Support the creation and iteration of user verification tools and processes to enhance platform integrity.
• Partner with internal teams to provide input on compliance with company policies and relevant regulations.

Ride the tides in the seas of change: 

• You’ll be comfortable in an environment where there’s lots of change all the time.

Sail from your port o’ call: 

• You’ll be working from home, but will connect with your crewmates throughout the day over chat, voice, and video through company-provided equipment.

Hoist the Jolly Roger: 

• You’ll have the opportunity to share your background, experience and interests with the crew to enhance our fun, progressive culture.

Requirements/Minimum Qualifications:

• 3+ years experience in fraud and analysis. 
• Proficiency in Excel, SQL and/or Python, with experience in data analytics tools like Tableau and Databricks.
• Proven ability to drive analytics projects from inception through execution.
• High attention to detail and a proactive, problem-solving mindset.
• Stickler for details. Exceptional communication skills, with the ability to adapt insights for various audiences.
• Ability to review sensitive content through account research all while maintaining high levels of confidentiality when needed.

Bonus Points For/Preferred Qualifications:

• Experience in ecommerce and payments.
• YARRrrr! The ability to speak like a pirate!

Compensation & Benefits:

• Compensation - The pay range for this role is $65,000 - 72,000 yearly USD plus a performance based bonus.
• Vacation Time - We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! 
• Paid Holidays - 12 paid holidays per year.
• Paid Sick Time - 80 hours annually.
• Medical Insurance - 100% covered for Pirates by the company and kicks in the first of the month after enrollment. If you want to add any dependents (spouse, partner or children), they’ll be 50% covered.
• Dental and Vision -  100% covered for Pirates and 50% covered for dependents.
• 401(K) - We offer a Traditional 401(K) and a Roth 401(K), and pirates who contribute 1-3% of their annual salary get matched 100% by the company.
• Parental Leave - Full 12 weeks for parents for the birth, adoption, or foster placement of a child.
• Home Office Reimbursement - We provide a one-time home office reimbursement of up to $1,500 to purchase an ergonomic desk and chair.
• Other Stipends for Remote Individuals - Wifi & snacks, we’ve got y’er back!
• Virtual Tacos for ARRrrrsome Rewards- “Hey Taco!” is our employee recognition program where you can give and receive virtual "Tacos" which can be redeemed for rewards.

We Sail Under Our Three Pirate Codes:

• People Over Plunder - Screwing people over is a game for lily-livered landlubbers! We believe that doing what’s right is the tide that raises every ship, including ours. 
• Clarity, Not Confusion - Confusion is tyranny. Clarity is freedom. We strive to make things easy to understand and tackle real needs for our customers.
• Play or Perish - A life without laughter isn’t worth living. Why should that be any different in business?

Our Values Reflect Who We ARRrrr:

Be Fair - Accessible to everyone, so no one’s left out.

Be Nice - Empathy, humanity, and humor go a long way.

Be Real - Be reliable and back up the pirate talk.

Pirate Ship is committed to provide equal employment opportunity (EEO) and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Pirate Ship will provide reasonable accommodations for qualified individuals with disabilities as needed. 

We continually review our DEIB (Diversity, Equity, Inclusion, and Belonging) efforts to ensure our company is a safe and supportive environment for everyone. As our crew continues to grow rapidly, we want to do all we can to create an equitable and diverse environment where everyone can feel included. 

How we do this:

• We pay well and offer world-class health benefits so you can focus on being a balanced pirate!
• No degree? No problem. We value experience of all kinds!
• Quarterly donations are made to support under served and under resourced communities.  
• We provide anti-racism focused resources and materials to all employees including purchasing books and workshops.
• We’ve worked with professional DEIB firms to audit our internal processes to build supportive environments, equitable hiring rubrics, and inclusive language wherever possible.
• We sponsor emerging entrepreneurs in our community so they can get quality business guidance to pursue their passions.
• We don’t shy away from hard conversations. Building a better world takes constant feedback, conversations and hard work! We do engagement surveys twice a year to constantly iterate our policies and procedures. 
• Zero tolerance policy for discrimination. 
• We acknowledge the identities and experiences of communities and individuals living in the margins. Both our product and internal practices are focused on elevating the opportunities for these communities.

Before candidates officially set sail with Pirate Ship, we do conduct a post-offer, pre-employment background check. But don’t worry, Pirate Ship is all about second chances! We proudly consider qualified applicants with prior arrest or conviction records. Our commitment to building a diverse and talented crew means that we look at the whole person, not just their past, and we do so in line with local, state, and federal laws. So, whether you're a first-time sailor or have a bit of history, we’re excited to explore the possibility of you joining our crew!

We welcome feedback for making our company a lighthouse in the industry.