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MISSION: To increase and improve the business of franchisees in line with the franchisor's strategy and objectives.
KEY DELIVERABLES :
Ensure the sustainability of assigned franchisees, by creating, monitoring and contributing to their business plan while ensuring their satisfaction with the franchise offering.
Create and monitor various action plans with the franchisee (range of services, communication, training, online approach, etc.).
Ensure that stores meet defined minimum performance standards (range of services and capabilities, customer service and facilities, NPS, Online, brand policy, service standards).
Plan, contribute to and monitor traffic generation actions (online, fleets, marketing, CRM...), as well as conversion performance in stores.
Ensure that franchise fees are collected on time, and prepare the profit map (fees paid by the franchisee in relation to the value delivered by the franchise).
Ensure that information on franchisee business performance is collected on time.
Support the correct implementation and appropriation of IT tools defined for the network.
REQUIREMENTS :
Bachelor’s degree in Business Administration, Marketing, Management, or a related field
3–5 years of experience in franchise management, business development, sales or consulting
Strong business acumen and understanding of P&L, ROI, and investment models
Proven ability to evaluate franchise performance, identify gaps, and drive improvement plans
Capable of supporting new market entry and expansion strategy
Strategic thinker with problem-solving and negotiation abilities
Excellent relationship management and communication skills
Knowledge of franchise operations manuals, SOPs, and compliance standards
Driving license is required
Mandarin speaking is a must
Top Skills
What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
