The Role
The Franchise Business Manager partners with franchise owners to drive growth and operational excellence across studios, ensuring adherence to brand standards and financial performance. Responsibilities include performance coaching, KPI analysis, and cross-functional collaboration to enhance franchisee success and client experience.
Summary Generated by Built In
About JETSET Pilates Franchising
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.
Position Overview
Reporting to the Director of Franchise Business Management, the Franchise Business Manager (FBM) works in close partnership with franchise owners and their General Managers to drive revenue growth, operational excellence, and brand consistency across assigned studios. This role blends strategic coaching with hands-on operational support through consultative sessions, KPI and financial reviews, business planning, and field engagement. Franchisee experience and satisfaction are central to the role, balanced with clear accountability to the JETSET brand and operational standards.
Key Responsibilities
- Franchisee Partnership & Performance Coaching
- Own the day-to-day business relationship for an assigned portfolio of franchisees
- Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
- Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth
- Support franchisees through pre-opening, stabilization, and optimization phases of the business
- Operational & Financial Performance
- Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
- Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
- Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
- Identify early warning signs of underperformance and proactively intervene with structured support plans
- Brand Standards & Compliance
- Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
- Conduct operational reviews, audits, and business evaluations as needed
- Partner with internal teams to address escalations related to quality, staffing, or brand compliance
- Protect the integrity of the JETSET experience while supporting franchisee success
- Cross-Functional Collaboration & Field Insights
- Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
- Support the rollout of new initiatives, programs, and tools across the franchise network
- Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement
- Help scale proven strategies from top-performing studios across the system
What You Need to Be Successful
- You are comfortable coaching franchise owners and senior operators while balancing support with accountability.
- You think like an operator and can translate data into clear, actionable guidance.
- You thrive in fast-moving environments and can manage multiple markets and priorities simultaneously.
- You communicate clearly and confidently, even in challenging or high-stakes conversations.
- You care deeply about brand consistency, client experience, and long-term studio health.
Key Attributes
- Franchise Partner Mindset - Builds trust-based relationships while holding franchisees accountable to brand and performance standards
- Data-Driven Operator -Uses KPIs, financials, and trends to guide decision-making and coaching
- Relationship Builder - Skilled at influencing without authority and navigating complex stakeholder dynamics
- Problem Solver - Able to assess operational challenges and translate them into clear action plans
- Proactive Communicator - Keeps stakeholders aligned, informed, and focused on priorities
- Structured & Organized - Manages multiple studios, timelines, and initiatives with consistency and clarity
- Startup-Oriented - Comfortable creating structure, refining processes, and evolving alongside a growing brand
- Consumer Understanding - Has an understanding of the luxury brand experience and a high level of service standards
- Follows Up and Follows Through - Able to deliver a high-touch level of support by staying engaged and ensuring action items are moved from discussion to execution
Requirements
- Bachelor’s degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)
- 5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting (Boutique fitness, wellness, hospitality, or retail strongly preferred)
- 3-5 years of experience reviewing P&Ls and developing performance improvement plans
- Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance
- Strong knowledge of hiring, training, performance management, and team development best practices
- Excellent written and verbal communication skills
- 2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools
- Ability to travel regularly to support franchise partners in the field
- A passion for boutique fitness, well-being, and community impact
Travel & On-Site Requirements
- This is an onsite role with regular on-site presence at the HQ office in Miami, FL
- The role also requires up to 50% travel to franchise locations for performance reviews, onsite support, and field engagement.
JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.
Skills Required
- Bachelor's degree in Business, Operations, Finance, Hospitality, or related field
- 5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting
- 3-5 years of experience reviewing P&Ls and developing performance improvement plans
- Strong knowledge of hiring, training, performance management, and team development best practices
- 2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools
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The Company
What We Do
JETSET Pilates is a boutique fitness franchise that offers a 50-minute, high-intensity, low-impact, full-body workout on custom reformers. The brand focuses on providing a modern, immersive Pilates experience with DJ-curated playlists and choreographed routines. They are rapidly expanding their footprint through a franchise model, providing support and training to studio owners while maintaining a premium, community-focused environment for clients seeking to improve their strength, flexibility, and overall wellness.
