Euromaster is hiring!
Missions :
- Dunning & Payment Analysis: Analyzing account balances and issuing dunning letters to anticipate bad debt and highlight overdue invoices.
- Account Holds & Releases: Managing account statuses by applying blocks or releasing holds based on payment performance and risk level.
- Credit Limits: Reviewing, adjusting, and updating customer credit limits in accordance with company policy.
- Inbound Support & Guidance: Handling incoming calls and emails from Centers, Sales teams, and customers regarding credit issues, and explaining payment conditions required to unblock accounts.
- Dispute & Litigation Management: Identifying reasons for payment issues, coordinating with internal teams to resolve blockers, and creating, escalating, and tracking litigation files for unresolved cases.
- Refunds : Processing customer refund requests.
Key Expected Achievements- Language & Communication Proficiency: Fluent French to handle high-volume email workflows and answer incoming phone calls from customers and internal teams professionally.
- High Email Responsiveness: Efficient, accurate, and timely email management to ensure fast resolution of all incoming inquiries and requests from Centers, Sales, and clients.
- Reduced Overdue Exposure: Effective monitoring of dunning schedules to minimize high-risk aged balances and prevent overdue accumulation.
- Accurate Account Control: Strict, timely execution of full customer account blocks and releases to protect cash flow while maintaining service continuity.
- Timely Litigation Management: Timely creation, thorough tracking, and seamless handoff of litigation files to external collection partners and legal entities
#LI-DNI
What we’re offering:
● Competitive salary + performance bonus
● Christmas, Easter & International Women’s Day bonuses
● Life insurance coverage
● Financial support for life-celebration events
● 7Card – sport & wellness access
● Private medical care + 24/7 medical hotline
● Meal tickets + canteen subsidy
● Unlimited access to learning platforms, trainings & conferences
● Extra vacation days based on length of service
● Birthday day off – celebrate yourself
How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
● We have a HR Screen
● We hold assessments to evaluate your language skills and competencies
● We meet in a face-to-face (or online, depending on the context) interview with an expert and the hiring manager
About us:
Euromaster is a wholly owned Michelin’s Group subsidiary.
Our mission is to offer tires services and fast-fitting maintenance to drivers and fleets, with no compromise on safety.
- For all businesses and all consumers
- For all types of vehicles
- Offering a full range of products and services
9500 employees and 1771 franchisee partners are committed to delivering a best-in-class experience for drivers and fleets.
Our actions and interactions are driven by our core values:
Honesty, Customer Care & Expertise
Skills Required
- Fluent French language skills for phone and high-volume email communications
- Experience performing dunning and payment analysis to identify overdue invoices
- Experience managing account holds, releases, and credit control actions
- Experience reviewing and updating customer credit limits per company policy
- Ability to handle inbound calls and emails from centers, sales teams, and customers regarding credit issues
- Experience managing disputes and coordinating litigation files with internal teams and external partners
- Experience processing customer refund requests
- Strong email responsiveness, accuracy, and timely resolution of inquiries
Michelin Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Michelin and has not been reviewed or approved by Michelin.
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Healthcare Strength — Healthcare access is described as broad, including medical, prescription, dental, mental/behavioral health support, and disability and life insurance coverage. Global baseline protections also emphasize healthcare coverage for employees and families.
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Retirement Support — Retirement support is characterized as strong, with a 401(k) plus additional retirement components referenced alongside profit sharing in the overall package. Financial benefits are framed as a meaningful part of total rewards beyond base salary.
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Parental & Family Support — Parental and family support is positioned as a notable strength through global minimum paid maternity/adoption and paternity/adoption leave, plus survivor benefits tied to salary and education support for children. Additional family-oriented benefits such as adoption assistance are also included in the package.
Michelin Insights
What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
