About the company
Our client is a business software company.
The role
Raydar is recruiting for this role on behalf of our client. Build a founding account management function, owning renewals, retention, and expansion while creating repeatable post-sales processes.
What you'll do
- Run customer check-ins and turn feedback into product priorities.
- Negotiate renewals, seat expansion, upsells, and term extensions.
- Drive adoption of new features across a large customer base.
- Build dashboards and automations to identify churn risk and growth opportunities.
- Maintain account plans and represent customer needs in roadmap discussions.
Requirements
What we're looking for
- 3 to 7 years in customer success, account management, or post-sales work at a B2B software company.
- Direct ownership of retention, expansion, and renewals.
- Early-stage startup experience and ability to create processes without an existing playbook.
- Experience building dashboards or automations and managing many accounts in a CRM.
- A bachelor's degree and strong communication with senior stakeholders.
Bonus points
- Experience serving legal or other professional services firms.
Benefits
Compensation and benefits
- Base salary: USD 104,000 to 144,000 per year.
- Equity: 0.25-0.45%.
- On-target earnings: USD130,000 to USD180,000 per year, with an 80% base and 20% performance split tied to retention and expansion.
- Medical, dental, and vision insurance.
- Unlimited paid time off and flexible hours.
- Commuting support, wellness membership, and selected office meals.
Location and work model
- Five days per week in the New York office, with four work-from-home weeks per year. Customer travel is required.
Skills Required
- 3 to 7 years of experience in customer success, account management, or post-sales work at a B2B software company
- Direct ownership of customer retention, expansion, and renewals
- Early-stage startup experience
- Ability to create processes without an existing playbook
- Experience building dashboards or automations
- Experience managing many accounts in a CRM
- Bachelor's degree
- Strong communication with senior stakeholders
- Experience serving legal or other professional services firms
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
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