Unthread is a seed-stage startup powering support for everything from small startups to Fortune 500 companies. We have both a self-serve PLG motion for onboarding new accounts as well as a top-down motion for larger enterprises.
We are looking for our first AE to work directly with the CEO and our head of growth to built out a scalable top-down sales motion – building out the process and leading everything from prospecting to close.
What You'll Do:
Lead Generation & Prospecting: Identify and research potential customers, leveraging innovative tools and strategies to build a robust pipeline of high-quality leads
Outreach & Engagement: Proactively reach out to prospects through various channels (email, phone, social media) and schedule demos for yourself or the CEO
Collaborate with CEO: Work closely with the CEO to develop and execute targeted campaigns and iterate based on feedback
Qualify Leads: Assess and qualify leads based on predefined criteria to ensure they are a good fit for our product and ready for a deeper sales conversation
Metrics & Reporting: Track and report on key performance metrics, including lead conversion rates, outreach effectiveness, and pipeline growth, to drive continuous improvement
What We're Looking For:
Excellent Communication Skills: You have strong written and verbal communication skills, with the ability to craft compelling messages and engage prospects effectively.
Customer Empathy: You deeply understand our Ideal Customer Profile (ICP) and know what problems and solutions resonate with them
Collaborative: You are collaborative, open to feedback, and willing to go the extra mile to do what it takes for a small team to thrive
Growth Mindset: You thrive on challenges and are not easily discouraged by rejection. You see setbacks as opportunities to learn and grow.
Minimum experience is at least 3 years working in Sales at a SaaS or similar company.
This is a unique role with the option to grow into a Sales leadership role quickly as the team grows over the next 1-2 years.
Skills Required
- At least 3 years working in Sales at a SaaS or similar company
- Excellent written and verbal communication skills
- Deep customer empathy and understanding of the Ideal Customer Profile (ICP)
- Ability to prospect, conduct outreach across channels, and schedule demos
- Collaborative mindset, open to feedback, resilient with a growth mindset
What We Do
Unthread is an AI-powered agentic service management platform and helpdesk built natively into Slack and Teams. It helps IT, HR, and customer support teams automate the creation, routing, and resolution of tickets. By utilizing agentic AI and native integrations, Unthread streamlines ticket intake, triage, and resolution, enabling teams to resolve issues faster while maintaining high standards of security and scalability.
