Swiftly is the AI platform purpose-built for retail, serving retailers, wholesalers, and brands. Swiftly's AI agents unify data, automate workflows, and power the marketing that drives measurable business growth. Swiftly AI is built on the industry's largest proprietary retail dataset: live transactions, 9 million products, and the closed-loop campaign outcomes of 33,000 stores.
Trusted by leading retailers, wholesalers, and hundreds of iconic brands, Swiftly unifies data across the retail ecosystem to accelerate growth and power the connected, personalized experiences that drive lasting shopper loyalty.
Position Summary:
Swiftly is searching for a highly ambitious, hands-on operator to join the company as our Founders Staff, working directly alongside our CEO and CTO, two of Swiftly’s founders, as we scale the company into its next stage of growth. This is not a traditional Chief of Staff role, this role will have a front-row seat to how the business is built and scaled, with meaningful ownership over the systems, processes, and strategic initiatives that help us operate more effectively and accelerate growth. Early focus will be strengthening the operating infrastructure around our sales motion, building repeatable processes, creating greater visibility into the pipeline, driving disciplined follow-through, and helping turn opportunities into execution.Strong preference for candidates based in Pacific Time Zone to support real-time collaboration with our core team.
Responsibilities Include:
- Own the sales operating system: Design and run the follow-up cadence, deal-stage definitions, and CRM hygiene so nothing falls through the cracks
- Manage the pipeline: Keep deals moving, chase next steps, prep the CTO before calls, draft and send follow-ups, track commitments made to prospects and customers
- Build repeatable process: Turn ad hoc sales motions into documented, repeatable playbooks; from first outreach through close and handoff to onboarding
- Bridge sales and product: Sit in on customer and prospect calls, understand technical requirements and objections, and translate them into clear input for product and engineering
- Prep and follow through: Own pre-call research and briefs, post-call recaps and action items, and make sure commitments made in a meeting happen afterward
- Report on the business: Build and maintain simple dashboards/reporting on pipeline health, conversion, and forecast so the Senior Leadership Team has visibility without having to ask
- Be a general operator: Jump into whatever's needed; competitive research, pricing analysis, deck prep, as the highest-priority work shifts week to week
- Other related duties as assigned
Required Qualifications:
- Master of Business Administration or equivalent advanced degree
- 8+ years of experience in business management, operations, strategy, or management consulting
- A builder's mindset: Proven ability to drive operational improvements and deliver measurable results
- Extreme attention to detail: excellent communication and presentation skills, ability to translate technical information
- Comfortable with ambiguity: energized, not stressed, by a role whose scope will evolve, take ownership
- Technical and product fluency: understand how the product works, ask technical questions and know what the engineering trade-offs are and mean
- Sales instincts: understand what makes a deal move (or stall), what good pipeline hygiene looks like, and how to build a follow-up cadence that doesn't feel robotic
- This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship
Preferred Qualifications:
- 6+ years of experience at a top-tier consulting firm (e.g., BCG, McKinsey, Bain)
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and building process inside them
- A technical background (prior engineering/PM role, or equivalent hands-on experience)
Skills Required
- Master of Business Administration or equivalent advanced degree
- 8+ years of experience in business management, operations, strategy, or management consulting
- Proven ability to drive operational improvements and deliver measurable results
- Excellent attention to detail, communication, and presentation skills
- Ability to translate technical information
- Ability to operate comfortably in ambiguous and evolving environments
- Technical and product fluency, including understanding engineering trade-offs
- Understanding of sales processes, deal progression, pipeline hygiene, and follow-up cadence
- Authorization to work in the United States without current or future visa sponsorship
- 6+ years of experience at a top-tier consulting firm such as BCG, McKinsey, or Bain
- Familiarity with CRM tools such as HubSpot or Salesforce
- Technical background, including prior engineering, product management, or equivalent hands-on experience
What We Do
Swiftly is a leading provider of technology and solutions for retailers worldwide. Founded in 2018, Swiftly offers innovative solutions that drive engagement and enable retailers to own the digital relationship with their customer. Swiftly’s Retail Tools, Mobile Platform, Analytics and Insights, and Retail Media Network are integrated into a unified platform, which enables retailers to accelerate sales and build loyalty while empowering brands to reach more shoppers and amplify campaigns reaching more customers by using their own 1st party data. Trusted by hundreds of iconic brands, Swiftly is democratizing the retail industry and giving retailers the technology they need to compete in today’s crowded marketplace.
Why Work With Us
We’re building a culture where personal and professional growth drive business growth. Make an impact on customers and community, work with cool technology and build things that impact millions of customers every day.
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