Palantir Technologies

Forward Deployed Reliability Engineer

Posted 5 Days Ago

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London, Greater London, England, GBR

Hybrid

Mid level

Artificial Intelligence • Information Technology • Software

The Role

The Forward Deployed Reliability Engineer ensures the stability of workflows using Palantir software, troubleshoots issues, collaborates with teams, and implements process improvements.

Summary Generated by Built In

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

As a Forward Deployed Reliability Engineer (FDRE), you ensure the stability and reliability of mission-critical workflows built on Palantir software. You gather signal by going on call — resolving problems before the customer is impacted — and use those learnings to drive product change, shape our internal tooling, and refine our operational processes so that we provide an increasing quality of service to more and more customers.

Your approach is hands-on and pragmatic: you’ll rapidly address issues as they arise with quick and effective solutions, and advocate for workflow or product improvements once the immediate issue is resolved. You are energised by engaging directly with problems, from writing a script to automate a manual task, to finding creative workarounds, or building a case for a product enhancement. You don’t just fix issues — you look for opportunities to simplify, automate, and make the entire system more resilient.

An FDRE synthesises learnings from support into best practices for others to follow. These are captured in documentation and shared with the team and the wider organisation. In this way, you raise the bar for reliability and efficiency across Palantir.

Core Responsibilities

Develop a deep understanding of Palantir’s products and operational processes
Go on-call, responding quickly and effectively to mission-critical incidents
Diagnose, resolve, and proactively prevent issues encountered in the field
Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers
Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows
Advocate for and implement product enhancements based on insights gleaned from the field
Create clear, actionable documentation and share best practices to elevate team and company-wide reliability

Note: While active work is not required on weekends or outside business hours, you must be available to respond to critical outages during assigned on-call weeks.

What We Value

Ability to work independently and collaboratively to solve ambiguous technical and operational challenges
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders
Proficiency in Python, Java, and SQL
Familiarity with parallel data processing and Spark job optimisation
Strong organisational skills and attention to detail, with the ability to prioritise effectively
Resourcefulness and creativity in fast-paced, dynamic environments
Experience with root cause analysis and documenting solutions for broader impact
Enthusiasm for hands-on problem-solving, continuous improvement, and knowledge sharing

What We Require

Background in Computer Science, Engineering, Information Systems, or other technical field

Life at Palantir

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).

Skills Required

Background in Computer Science, Engineering, Information Systems, or other technical field

Palantir Technologies Compensation & Benefits Highlights

Fair & Transparent Compensation — Pay is considered competitive for core engineering and other key technical roles, with total compensation that compares favorably in major markets. Offers for these functions are often viewed as market-aligned and materially attractive.
Healthcare Strength — Health coverage is described as comprehensive and high quality, contributing meaningfully to overall compensation satisfaction. Coverage breadth and employer support for medical needs are consistently emphasized in benefits descriptions.
Equity Value & Accessibility — Equity forms a significant part of the package, providing meaningful upside through RSUs and related awards over multi-year schedules. When aligned with tenure and company performance, realized value can feel compelling.

Learn more about Palantir Technologies's Compensation & Benefits →

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The Company

HQ: Denver, CO

4,400 Employees

What We Do

At Palantir, we're helping the world's most important institutions use their data to solve their most urgent problems. Our software lets our customers integrate and analyze all of their data so they can answer questions that they couldn't before. From delivering disaster relief to building safer automobiles, we're honored to help make our partners better at their most important work. Together with our customers, we're building the future of national security, healthcare, energy, finance, manufacturing, and more. And we need bright minds from around the world to help us.