Forward Deployed Engineer

About Artisight, Inc.

Artisight, Inc., is a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

We're seeking a Forward Deployed Engineer to serve as the technical anchor between client infrastructure and our engineering capabilities. In this role, you'll be stationed full-time at the client site to troubleshoot complex systems, optimize our deployed AI platform, and ensure seamless technical delivery and ongoing stability. You'll help strengthen customer trust and accelerate value realization across our healthcare implementations.

This role is on-site, based in Charlotte, NC, and requires U.S. work authorization.

• Partner with clients and internal engineering teams to diagnose and resolve complex technical issues on Linux systems and IoT infrastructure
• Manage and monitor hybrid environments, containerized applications, and Kubernetes clusters to ensure high availability
• Design and maintain infrastructure automation using tools like Ansible to improve consistency and reduce deployment risks
• Lead technical presentations, training sessions, and knowledge transfer with clients and internal stakeholders
• Gather and analyze technical requirements to inform implementation strategies and ensure successful deployments
• Identify opportunities to optimize performance, enhance client satisfaction, and proactively mitigate risks
• Communicate progress, technical challenges, and recommendations clearly across teams and to non-technical audiences

• 7+ years of experience in Enterprise IT and/or DevOps with a track record of managing complex technical implementations
• Demonstrated expertise administering Debian-based Linux systems (e.g., Ubuntu) with strong troubleshooting capabilities
• Comfort working with configuration management tools like Ansible and TCP/IP networking in cloud and physical environments
• Experience supporting containerized applications using Docker and Kubernetes
• Strong communication skills and a collaborative working style with both technical and non-technical stakeholders
• A thoughtful, proactive approach to risk mitigation and customer relationship management

• Software engineering background or a degree in Computer Science/Engineering
• Experience with Python scripting, CI/CD pipelines (GitHub Actions), and Infrastructure as Code (Terraform)
• Familiarity with AWS, Azure, or GCP cloud platforms
• Exposure to PostgreSQL database management, particularly clustered environments
• Prior experience as a Forward Deployed Engineer or similar field-based technical role

• Impact: Your work directly enables healthcare providers to deliver better patient care through reliable, optimized AI-powered virtual care platforms
• Growth: You'll develop deep expertise in AI healthcare infrastructure while building skills in stakeholder management and cross-functional technical leadership
• Team: You'll collaborate with Cloud Engineers, Software Engineers, and customer IT teams while serving as the trusted technical face of Artisight

Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. 

We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team.

Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.

We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success.

We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals.