Forward Deployed Engineer

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced Forward Deployed Engineer to join our team and help us build our modern service management platform.This position is based in Palo Alto. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What You’ll Do

• Design, architect, and deploy AI-powered workflow automation solutions tailored to customer needs using Atomicwork’s platform and modern AI frameworks.
• Conduct deep requirements discovery and translate business problems into technical designs and implementation plans.
• Work hands-on with enterprise customers, becoming a trusted advisor for ITSM + AI-driven transformation.
• Implement integrations, automations, APIs, and microservices to connect Atomicwork within customer environments.
• Lead deployment cycles from prototype to production, ensuring reliability, scalability, and measurable outcomes.
• Train and onboard customer technical teams, ensuring best-practice configuration and adoption.
• Build long-term strategic relationships with customer engineering and operations teams to drive solution success.
• Work closely with Product and Engineering, contributing insights from real customer use cases to influence roadmap decisions.
• Champion AI adoption and workflow automation, driving business transformation and operational efficiency.
• Communicate complex ideas clearly through documentation, demos, and conversations with both technical and non-technical stakeholders.

What We’re Looking For (Qualifications)

We’re not big on formal qualifications—we value attitude, ownership, and ability to execute. If you’re hands-on, curious, and love solving real-world problems, you’ll thrive here.

• Strong engineering and technical foundations with hands-on experience building and deploying solutions.
• Experience with backend development using Python, JavaScript, or similar, including APIs and systems integration.
• Exposure to AI/ML, LLMs, or automation technologies (experience taking solutions live in production is a big plus).
• Experience working in startups or high-ownership environments — startup DNA is a must.
• Strong problem-solving ability with a customer-first mindset.
• Excellent verbal, written, and presentation skills—confidence interacting with leadership and technical teams.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

• Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.
• Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.
• Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.
• Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.
• Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.
• Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What next (applying for this role)

• Click on the apply button to get started with your application.
• Answer a few questions about yourself and your work.
• Wait to hear from us about the next steps.

Do you have anything else to tell us? Email [email protected] and let us know what’s on your mind.