At Inkeep, we're building the future of AI agents for customer experience.
We work with leading AI companies like Anthropic and Midjourney as well as high-growth tech companies like PostHog and Postman. Our customers trust Inkeep to help them provide a world-class support experience for their users and a force multiplier for their employees.
We're growing quickly and looking for new team members who like working at the forefront of AI with a fast and smart team with high levels of ownership and impact.
Our investors include Khosla Ventures and Y Combinator.
Our customers are often highly technical teams who embed Inkeep-powered AI assistants into their docs, help center, or inside of their apps -- virtually at any touch point and in any workflow. A key pillar of our product is the developer platform, which includes extensible UI components, AI and RAG APIs, and other developer-first primitives. Our customers create AI copilots, agents, and workflows on top of our platform, and in this role, you'll be partnering with them on that journey.
The role involves being high-touch with customers to help them succeed. If you want to become an expert on how companies embed AI systems into their customer experiences and their internal workflows, Inkeep is a great fit.
Responsibilities
Onboard and support customers through paid pilots
Create templates, quickstarts, and other technical onboarding artifacts
Use AI to make your work more efficient and our customers' lives easier
Qualifications
2+ years in solutions/sales engineering, support engineering, or other engineering roles with customer-facing responsibilities
Strong experience with TypeScript (Python experience is a plus)
Strong communication and organizational skills
Located in NYC or willing to relocate (this role is in-office 5 days a week)
Bonus if you have...
Experience with technical writing
Experience working at a developer tool company
Benefits
Health, Dental, and Vision insurance
Unlimited PTO
Top Skills
What We Do
Inkeep helps companies ship Agent-powered assistants and automations, with or without code.
Inkeep Agents are deployed at scale today with companies like Anthropic, Midjourney, Clay, PostHog, and Postman to help with everything from customer experience to sales.
Highlights:
- A No-Code Agent Builder and Developer SDK with full 2-way sync
- Unified search and RAG for knowledge bases, docs, and company data
- MCPs and integrations with your apps, APIs, and software
- Intelligent insights and monitoring over how Agents perform
- A turn-key Agent Workforce for common scenarios
With Inkeep Agents, enterprises and high-growth teams can empower their teams with AI teammates that help automate repeatable tasks and get real work done.
Backed by Khosla Ventures, Y-Combinator, Great Point Ventures, Guillermo Rauch and other leading investors.
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