Forward Deployed Engineer

• At Resolve, we’re building Agentic AI that empowers software engineers by automating production engineering and SRE workflows. Our models deeply understand production systems — from code to databases — taking on repetitive, high-pressure tasks and handling critical incidents autonomously, so engineers can focus on building.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We raised a $35M Seed round from top-tier investors like Greylock, Unusual Ventures, Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn) and Fei Fei Li (Professor, Stanford).

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.

We are building a new breed of Forward Deployed Engineers. You will work directly with our most critical customers, turn hard production problems into elegant product improvements, and translate field insight into scalable wins for everyone. This is engineering in real customer environments where production, adoption, and scale meet.

• Go deep. Investigate complex customer environments, debug distributed systems, trace performance bottlenecks, and design fixes that scale.

• Build for impact. Turn customer pain into durable code, automation, and reliability features that strengthen the platform.

• Be the customer’s voice. Surface clear insights from the field that inform the roadmap and product direction.

• Lead with AI and ship code. Use AI-powered reasoning and diagnostics to find root causes quickly, then make targeted code changes to fix problems and scale solutions. This requires an in-depth understanding of the product architecture and our AI agents.

• Adopt an eval-driven approach. Continuously evaluate and improve how our AI agents diagnose, resolve, and automate customer issues, ensuring reliable and explainable outcomes.

• Drive adoption. Identify patterns, measure outcomes, and create repeatable frameworks that increase adoption across large, complex environments.

• Partner across teams. Work closely with product, platform, and reliability engineering to deliver solutions that make Resolve indispensable.

This is a core engineering role that operates in customer environments. You will write production-grade code that ships in the product. You will influence architecture and design using real-world scale and reliability data. You will work directly with engineering leadership and own outcomes from diagnosis to deploy.

• Are a strong software engineer with a passion for real-world systems problems.

• Have experience with AWS, other major cloud providers, and Kubernetes, and are comfortable navigating production-scale environments.

• Thrive in fast-moving, high-ambiguity settings and take ownership from problem to production.

• Enjoy working with customers and seeing your code create immediate impact.

• Want to shape how AI transforms the engineering workflow, from debugging to decision making.

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Equity with Early Exercise & QSBS Eligibility

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.