Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.
Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.
We’ve raised over $150M from top-tier investors including Lightspeed, Greylock, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).
Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.
We are building a new breed of Forward Deployed Engineers. You will work directly with our most critical customers, turn hard production problems into elegant product improvements, and translate field insight into scalable wins for everyone. This is engineering in real customer environments where production, adoption, and scale meet.
What You’ll DoGo deep. Investigate complex customer environments, debug distributed systems, trace performance bottlenecks, and design fixes that scale.
Build for impact. Turn customer pain into durable code, automation, and reliability features that strengthen the platform.
Be the customer’s voice. Surface clear insights from the field that inform the roadmap and product direction.
Lead with AI and ship code. Use AI-powered reasoning and diagnostics to find root causes quickly, then make targeted code changes to fix problems and scale solutions. This requires an in-depth understanding of the product architecture and our AI agents.
Adopt an eval-driven approach. Continuously evaluate and improve how our AI agents diagnose, resolve, and automate customer issues, ensuring reliable and explainable outcomes.
Drive adoption. Identify patterns, measure outcomes, and create repeatable frameworks that increase adoption across large, complex environments.
Partner across teams. Work closely with product, platform, and reliability engineering to deliver solutions that make Resolve indispensable.
This is a core engineering role that operates in customer environments. You will write production-grade code that ships in the product. You will influence architecture and design using real-world scale and reliability data. You will work directly with engineering leadership and own outcomes from diagnosis to deploy.
You’re A Great Fit If YouAre a strong software engineer with a passion for real-world systems problems.
Have experience with AWS, other major cloud providers, and Kubernetes, and are comfortable navigating production-scale environments.
Thrive in fast-moving, high-ambiguity settings and take ownership from problem to production.
Enjoy working with customers and seeing your code create immediate impact.
Want to shape how AI transforms the engineering workflow, from debugging to decision making.
Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.
Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.
Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.
Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.
Competitive Benefits: Competitive Pay Packages with full benefits including:
Comprehensive Medical, Dental, and Vision Insurance
Monthly Housing Stipend
Flexible (Unlimited) Paid Time Off
Visa Sponsorship & Immigration Support
401(k) Plan
Parental Leave
Discretionary Tech Benefit Stipend
Daily in-office Lunches and Dinners
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Resolve AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Resolve AI and has not been reviewed or approved by Resolve AI.
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Healthcare Strength — Benefits highlight comprehensive medical, dental, and vision coverage with added access to services such as One Medical and Spring Health, indicating robust health support.
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Leave & Time Off Breadth — Policies include flexible PTO, sick time, paid holidays, and parental leave, suggesting broad time-off options.
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Wellbeing & Lifestyle Benefits — Perks such as in-office meals, a tech allowance, and a housing or parking stipend indicate meaningful everyday support aligned to an in‑person San Francisco workplace.
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What We Do
Our AI Production Engineer investigates & resolves incidents, so you can focus on building. Let’s make machines be on-call for humans, not the other way around.
