Forward Deployed Engineer

Reposted 5 Days Ago
San Francisco, CA, USA
In-Office
180K-280K Annually
Junior
Artificial Intelligence • Information Technology
The Role
As a Forward Deployed Engineer, you will ensure customer success with the product, integrating solutions and analyzing tickets to drive insights and product value.
Summary Generated by Built In

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.

Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

About the role

You’ll own the full customer arc, from running the technical sale to leading implementation to driving long-term adoption. Pre-sales, you’re in the room: demoing the platform, building POCs, and turning a prospect’s messy ticket queue into a clear automation roadmap. Post-sales, you’re on the ground: shipping integrations, driving adoption, and making sure customers hit real ROI fast. You are the reason customers buy, go live, and stay.

You'll have room to be creative, work autonomously with customers, and shape both the platform and the product vision.

What You'll Do
  • Map a prospect's messiest workflows into a compelling automation roadmap and deliver demos that move deals forward

  • Construct working POCs on the fly, fast enough to change the trajectory of a deal in a single meeting

  • Speak fluently across IT, HR ops, and finance stakeholders, earning trust from both customers and executive buyers

  • Architect AI-powered workflows and configure integrations across identity systems, HR platforms, and SaaS tools, owning the implementation through to a fast and scalable go-live

  • Expand automation coverage post-launch, track ROI, and become the technical advisor customer leadership calls first for strategy, not just support

  • Bring field learnings back to the product team: edge cases, deployment patterns, and unmet needs that make the platform better for every account

Who You Are
  • 3+ years of experience in technical sales or solutions roles (e.g., solutions engineer, architect, or consultant), with hands-on work across multiple domains

  • You’re a technical operator who can sell a vision, ship a solution, and make a customer successful, often in the same week.

  • You're technical and can think through technical problems; you've built things from scratch and like to understand how systems work under the hood

  • You enjoy working with people and feel a sense of personal responsibility to customers and teammates who rely on you

  • You aspire to be a founder and you want to learn as much as you can, as fast as you can, across multiple domains

  • Obsessed with building incredible product experiences for users, and never happy with "good enough"

Why join Console?
  • Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

  • World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

  • Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

  • Competitive pay and benefits: top compensation with full benefits including:

    • Equity with early exercise & QSBS eligibility

    • Comprehensive health, dental, and vision insurance

    • Unlimited PTO

    • 401(k)

    • Meals provided daily in office

Am I A Good Fit?
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The Company
HQ: San Francisco, CA
6 Employees

What We Do

Console helps IT teams automate support requests directly in Slack using AI that is trained on your existing KB, app matrix, company policies, etc. Anything that can't be automated is seamlessly handed off to a human agent in your existing help desk. We're currently able to deflect 55%+ tickets across our customers, automating things like: access requests, KB search & surfacing, password / MFA resets, group management, team routing, etc.

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