At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
- You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
- These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
- You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
- You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
- The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.
How will you make an impact?
- Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
- Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
- Design reusable agent frameworks adapted to the specific demands of di erent industries.
- Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
- Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
- Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.
Have you got what it takes?
Education & Background
- Hands-on experience building and operating end-to-end production systems at scale.
- With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
- Startup founder or early engineer experience is highly valued, you understand the tradeo s between speed, quality, and ownership. AI & Technology Expertise
- Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
- Experience developing or operating AI/LLM-powered systems in production is a major plus.
- Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
- Familiarity with React, TypeScript, and/or Go is an advantage. CX & Industry Knowledge
- At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
- Prior experience in customer-facing or externally-led technical roles is a plus. Strategic & Communication Skills
- A clear, direct communicator who can be equally persuasive with engineers and executives.
- Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
- Able to balance competing priorities and drive alignment across technical and business teams.
What's in it for you?
- Build AI agents that run in production at meaningful scale, not slideware or research exercises.
- Work shoulder-to-shoulder with leaders at globally recognized enterprises and high growth startups.
- Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
- Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
- Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.
Requisition ID: 11747
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Hands-on experience building and operating end-to-end production systems at scale
- Strong technical problem-solving ability in rapidly changing, loosely defined environments
- Builder mentality, high personal agency, and ability to find solutions and ship them
- Ability to work with ambiguity and make forward progress without complete clarity
- Ability to balance competing priorities and align technical and business teams
- Clear, direct communication with engineers and executives
- Experience developing or operating AI or LLM-powered systems in production
- Working knowledge of AI agent evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering
- Familiarity with React, TypeScript, or Go
- Startup founder or early engineer experience
- Customer-facing or externally led technical experience
- Comfort working directly with customers to understand problems and deliver practical solutions
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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