We're seeking a Forward Deployed Engineer to bridge the gap between our AI account management product and our enterprise clients. You'll work directly with customers to implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team.
What You'll DoCustomer Implementation & Success
- Deploy and configure our AI account management platform for enterprise clients
- Work onsite or remotely with customer teams to ensure successful integration
- Customize workflows, data pipelines, and AI models to match client requirements
- Troubleshoot technical issues and provide rapid resolution during implementation phases
- Train customer technical teams on platform usage and best practices
Technical Development
- Build custom integrations between our platform and client systems (CRMs, ERPs, databases)
- Develop client-specific features and modifications using Python
- Create data transformation scripts and API connections for seamless data flow
- Prototype solutions for unique customer use cases
- Maintain and update client-specific codebases
Product Intelligence
- Gather detailed feedback on product performance in real-world environments
- Identify patterns in customer needs and technical challenges
- Collaborate with product and engineering teams to influence roadmap decisions
- Document best practices and common implementation patterns
- Contribute to internal tooling that improves deployment efficiency
What We're Looking ForTechnical Skills
- Strong proficiency in Python, PostgreSQL, DynamoDB, OpenSearch
- Experience with APIs, webhooks, and system integrations
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience working with Snowflake, Databricks or similar data warehouses
- Knowledge of AI/ML concepts and how they apply to business processes
Customer-Facing Skills
- Excellent communication skills with both technical and business stakeholders
- Ability to translate complex technical concepts into business value
- Experience working directly with enterprise customers
- Comfortable presenting solutions and leading technical discussions
- Problem-solving mindset with customer success orientation
Experience
- 3+ years of software engineering experience
- Previous experience in customer-facing technical roles (solutions engineering, consulting, implementation)
- Background in B2B SaaS environments
- Experience with account management or sales technology systems preferred
Why Join Us- Direct impact on customer success and company growth
- Unique blend of technical development and customer interaction
- Opportunity to shape product direction through customer insights
- Work with cutting-edge AI technology in a rapidly growing market
- Collaborative team environment with significant autonomy
- Competitive compensation including equity participation
Location & TravelThis role involves regular customer interaction and may require travel to client sites. Remote work is supported between customer engagements.
Skills Required
- Strong proficiency in Python
- Experience with PostgreSQL
- Experience with DynamoDB
- Experience with OpenSearch
- Experience building APIs, webhooks, and system integrations
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience with Snowflake, Databricks, or similar data warehouses
- Knowledge of AI/ML concepts and their business applications
- 3+ years of software engineering experience
- Previous experience in customer-facing technical roles (solutions engineering, consulting, implementation)
- Background in B2B SaaS environments
- Experience with account management or sales technology systems
- Strong communication skills with technical and business stakeholders
What We Do
Trig is a Revenue AI platform for managing, retaining, and growing B2B customer accounts. It uses AI agents and unified CRM, product, support, and billing data to identify revenue signals, prioritize risks and expansion opportunities, create account plans, and execute outreach, follow-ups, alerts, and updates. The platform helps revenue leaders extend coverage across their customer base while preventing churn and driving expansion.
