Primary Purpose
To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships
Minimum Requirements
Qualifications
Minimum
- Matric
- National Diploma – Finance/Certificate in Banking
- RE5
B com Finance, Economics, Accounting, Business, Banking
Competencies
Ability to develop a plan to achieve the sales objectives and targets
Financial acumen with sound FX business knowledge
Can demonstrate strong success in new business sales
Strong communicator, with understanding of sales principles
Negotiation skills
Able to establish and build long-term client relationships
Must have sound Financial Services/FX market knowledge
Credit assessment and deal structuring skills
Knowledge of developments in money markets, legislation and statutory requirements
Experience: 3 to 5 years' experience in Forex or similar role
Duties and Responsibilities include but not limited to:
FX REVENUE & PROFITABILITY
- Plans, initiates and drives sales to achieve sales targets Forex Clients
- Acquire and onboard new customers
- Ensure sales targets and budgets are met
- Contribute to revenue and returns generation
CUSTOMER CENTRICITY AND STAKEHOLDER MANAGEMENT
• Deliver on excellent customer experience aligned to Bidvest Bank services standards
• Achieve NPS customer survey target
• Ensure that client visits are done against agreed target
• Ensure continuous client interaction through face-to-face interaction and telephonic ‘check-in’ with client base
• Ensure client queries are dealt with timeously
• Proactively manage review process of client's facilities
• Train and assist client on relevant systems in dealing with the bank efficiently
• Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
• Encourage activation of new accounts and proactively offer additional account services
• Ensure all sales leads are submitted and result in agreed % conversion
• Ensure cross-selling opportunities are identified and result in agreed % conversion
• Manage Sales, customers and keep abreast of market indicators
• Manage portfolio through cross-selling of:
• Increase bank revenue by selling right products and services
• Market and promote Bidvest Bank through product cross-selling i.e. ABF, BMS, Trade Finance etc.
• Proactively identify migration and conversion opportunities
• Stakeholder management: legal, credit, Bankers, back office and Treasury in order to achieve clients’ needs
OPERTIONAL EXCELLENCE
• Ensure the receipt and capturing of customer information accurately during the account origination process
• Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
• Ensure client onboarding process is seamless
• Ensure accurate capturing, updates and amendments of customer information
• At onboarding – face to face
• Is accountable in terms of credit issues pertaining to client portfolio
• Performs KYC verification throughout customer lifecycle
• Assist with SARB and manage applications
• Follow up with all parties to ensure that queries are resolved
PEOPLE MANAGEMENT
• Contribute to teamwork (level of teamwork, accountability, delivery, quality & speed of information shared contribution to efficiency and effectiveness of area).
• Share knowledge and insight with team members and provide mentoring and coaching to build depth of skills and knowledge within the team.
• Provide weekly/monthly sales report to track progress
• Ensure client files are reviewed and updated
• Update and managed all client interaction on CRM
LEARNING AND GROWTH
Personal and Intellectual Capital Development
• Take ownership for driving own career development by preparing own Personal Development Plan and achieving the objectives/milestones set out in the development plan.
• Actively work towards developing knowledge related to compliance and ethical business practices trends and developments, and work towards building own Intellectual Property.
This position is advertised in line with our commitment to Employment Equity.
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What We Do
Bidvest Bank is a fully fledged niche bank, and a market leader in foreign exchange services for individuals, businesses and corporations. Our clients trust us as experts in money management and banking services, which include deposit and banking accounts, investment options, global business payments, foreign exchange, and Fleet and Asset Finance™.
Bidvest Bank is a subsidiary of The Bidvest Group Limited, meaning that our clients have the backing of an international trading and services JSE-listed company that operates on five continents. With 150 years of experience in foreign exchange in southern Africa, we are one of the leading travel foreign exchange providers in South Africa. With more than 90 Bidvest Bank branches countrywide, we’re able to offer our clients specialised banking services for both local and international transactions.
