The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge .
- Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.
- Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.
- Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
- Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
- Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
Must-have skills:
- Bachelor's degree or equivalent, with at least 4 years of experience.
- Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
- Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
- Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.
Good - To - Have skill :
- Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
- Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
- Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
- Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Skills Required
- Bachelor's degree or equivalent
- At least 4 years of experience
- Expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management
- Hands-on incident, problem, change, and risk management experience, including root-cause analysis and SLA adherence
- Knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning
- Good coordination and communication skills with teams, customers, third-party vendors, and cross-functional groups
- Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching
- Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management
- Experience with service monitoring, KPI/performance analysis, and preventive maintenance
- Skills in process improvement, technical documentation, and standardized procedures or checklist implementation
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
-
Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
-
Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
-
Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
.jpeg)
