The Float Clinic Assistant (FCA) is responsible for supporting clinical and administrative functions across multiple PPSNE health centers within an assigned region in a manner that ensures high-quality patient care and operational excellence. The FCA provides direct patient care, administrative support, patient education, laboratory support, and procedural assistance consistent with PPSNE protocols, policies, mission, and values. Travel within the assigned region is an essential function of this position. The Float Clinic Assistant must maintain reliable transportation and be willing and able to work at any PPSNE health center within the assigned region based on organizational needs. Assignments may vary based on staffing needs, patient volume, vacancies, leaves of absence, training initiatives, and other operational priorities
In this position, the CA will float to health centers to provide in clinic patient care within a designated region, cover telehealth sessions (working from a health center or administrative building), cover asynchronous e-visits, support health center teams by managing EHR Inbaskets and follow up, and assist as needed in the Care Coordination Team. The exact mix of these activities will depend on the needs of the organization.
This position has a homebase of Norwich CT but will also be responsible for floating to: Providence RI, Willimantic CT and New London CT
Essential Functions
Welcome and register patients.
Collect insurance, fee, and demographic information.
Take vital signs, obtain patient history, perform triage, and document information in the electronic health record (EHR).
Provide patient education regarding:
Birth control options
STI testing and treatment
HIV/AIDS prevention
Pregnancy options
Healthy relationships
Perform pregnancy tests and urinalysis.
Prepare and package specimens for laboratory transport.
Assist clinicians during examinations and procedures.
Support abortion services through patient education, procedure assistance, and recovery room support.
Maintain exam rooms, equipment, and supplies.
Schedule appointments and answer patient calls.
Manage patient records and documentation.
Handle cash receipts and daily deposits.
Support revenue cycle and productivity goals.
Manage inventory and ordering of medical and educational supplies.
Travel regularly to assigned health centers.
Adapt to different teams, workflows, and patient volumes.
Cover staffing shortages, leaves, vacancies, and special projects.
Provide telehealth and care coordination support when needed.
Patient Care
Clinical & Laboratory Support
Administrative Duties
Float Responsibilities
Key Qualifications
Strong customer service and communication skills.
Ability to build trust with diverse populations.
Commitment to health equity and reproductive healthcare.
Strong organizational, administrative, and multitasking abilities.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to maintain confidentiality (HIPAA-compliant environment).
Reliable transportation and willingness to travel to all centers within the designated region.
Flexibility and adaptability to changing assignments.
High school diploma.
Spanish/English bilingual proficiency.
Healthcare, medical assistant, clinic support, or patient service experience.
Collaboration and teamwork
Cultural responsiveness
Problem-solving
Empathy and patient-centered care
Time management and attention to detail
Professionalism in sensitive healthcare situations
Required
Preferred
Important Competencies
Ideal Candidate
This role is a strong fit for someone who enjoys a combination of patient care, clinical support, and travel, and who is committed to reproductive healthcare, health equity, and serving diverse communities in a fast-paced healthcare environment.
Skills Required
- Strong customer service and communication skills
- Ability to build trust with diverse populations
- Commitment to health equity and reproductive healthcare
- Strong organizational, administrative, and multitasking abilities
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to maintain confidentiality (HIPAA-compliant environment)
- Reliable transportation and willingness to travel within the designated region
- Flexibility and adaptability to changing assignments
- High school diploma
- Spanish/English bilingual proficiency
- Healthcare, medical assistant, clinic support, or patient service experience
What We Do
Planned Parenthood of Southern New England is a nonprofit organization dedicated to advancing sexual and reproductive health and rights. Since 1923, it has provided high-quality, affordable, and comprehensive reproductive health care across Connecticut and Rhode Island, offering services such as preventive care, gender-affirming care, birth control, and STI testing through its network of health centers.
