The Role
The Financial Operations Analyst will manage reconciliation, payment operations, collections, customer disputes, treasury, and financial reporting, driving process improvements and data integrity.
Summary Generated by Built In
About Grid The Team
Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our brand new Seattle office!
The RoleWe are hiring our first dedicated Financial Operations professional. You will own reconciliation from day one, building the processes, controls, and tooling that ensure every dollar moving through our platform is accounted for. From there, you will expand into payment operations, treasury, collections, disputes, and financial reporting as the company scales.
This role is equal parts hands-on executor and process builder. You will not inherit a playbook. You will write it. The right person is a seasoned individual contributor who is energized by ownership, comfortable operating without a team beneath them, and ready to grow with the function.
We're focused on serving our users above all else all while building a robust business. To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.
At Grid, you'll be surrounded by a team that is motivated, mission-driven and pragmatic.
What You'll Own
- Reconciliation
- Reconcile internal ledger records against payment processor statements, bank partner records, and ACH processor reports on a daily and monthly basis
- Identify, investigate, and resolve breaks across disbursement and repayment flows, including ACH and card
- Build scalable reconciliation processes and controls, including documentation, exception workflows, and tooling
- Partner with Engineering to ensure transaction data integrity and support ledger design decisions Payment Operations
- Monitor outbound disbursement and inbound repayment volumes, success rates, and failure trends across all payment rails
- Own exception handling for failed, reversed, or disputed transactions
- Serve as the day-to-day operational point of contact with payment processors and our bank partner
- Support network compliance monitoring, track fines or penalties, and coordinate on escalations with external partners Collections and Recovery
- Monitor the automated repayment lifecycle and flag exceptions that require manual intervention
- Track and manage charge-off processes
- Coordinate with third-party collection partners as needed
- Work with Engineering and Risk to improve repayment success rates over time Customer Disputes
- Manage the end-to-end process for Reg E dispute obligations, including intake, investigation, and resolution within regulatory timelines
- Handle ACH unauthorized return defense and card network chargebacks
- Maintain documentation and reporting to support audit and compliance requirements Treasury and Cash Management
- Track and manage the daily cash position across funding accounts
- Monitor reserve obligations and funding account balances
- Contribute to liquidity forecasting as advance volume grows
- Support future credit facility draws and related reporting as the capital structure evolves Financial Reporting and Accounting
- Support month-end close processes and general ledger maintenance
- Contribute to financial reporting for bank partners, investors, and the board of directors
- Assist with revenue recognition and loss provisioning (CECL) as the accounting function matures Vendor and Bank Partner Management
- Serve as the primary operational contact for key vendors and partners, including our bank partner, payment processors, ACH provider, identity verification provider, and bank linking provider
- Manage day-to-day relationship logistics, including issue escalation, reporting requirements, and contract obligations
- Coordinate across vendors when transaction issues span multiple providers
What We're Looking For
- 3 to 5 years in financial operations, payments operations, or accounting at a fintech, bank, or payments company
- Hands-on experience reconciling high-volume transaction data across multiple payment rails
- Familiarity with consumer lending or cash advance products is a strong plus
- Experience working directly with payment processors, ACH networks, and bank partners
- Exposure to consumer dispute handling (Reg E, chargebacks, unauthorized returns) is a plus Skills
- Strong command of Excel and Google Sheets, with comfort querying data in SQL as a significant plus
- Ability to independently investigate discrepancies and see them through to resolution
- Process-builder mindset. You are not just comfortable with ambiguity, you thrive when handed a blank page
- Clear communicator who can translate operational issues into crisp summaries for finance and leadership stakeholders Disposition
- You take ownership seriously. If something is broken, you fix it and then figure out how to prevent it from breaking again
- You are comfortable being the only person in the room with your domain expertise and can make sound judgment calls independently
- Startup experience or demonstrated comfort in resource-constrained, high-growth environments
Experience
Why Join Now
- You will be the founding voice of financial operations. Decisions you make in the first 90 days will shape how we run for years
- Direct exposure to leadership and meaningful influence over systems, vendors, and processes
- Competitive salary, equity, and benefits
Skills Required
- 3 to 5 years in financial operations, payments operations, or accounting at a fintech, bank, or payments company
- Hands-on experience reconciling high-volume transaction data across multiple payment rails
- Strong command of Excel and Google Sheets, with comfort querying data in SQL
- Experience working directly with payment processors, ACH networks, and bank partners
- Exposure to consumer dispute handling (Reg E, chargebacks, unauthorized returns)
Am I A Good Fit?
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The Company
What We Do
We're building Grid to help hard-working Americans. We're starting by giving back the money you overpay in taxes today, not next year. Use that extra cash to save for a home upgrade, make the holidays a little brighter, or just give yourself a treat. Grid has already helped thousands of people get a little closer to their dreams. And we're just getting started.
