Financial Data and Reporting Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Wealth Management Tax Operations is responsible for the multiple tax related functions to support IRS and State regulatory required tax reporting and withholding payments, primarily on behalf of Wealth Management investment and retirement accounts. The Financial Data and Reporting Ops Analyst within Tax Operations will function as a subject matter expert in all areas short form tax reporting, state reporting, production of short form tax reporting statements, transmission of short-form tax data to the Internal Revenue Service and various state revenue/reporting agencies within specified regulatory deadlines and 990T processing. This role will  work closely with the ML entities that are supported by Tax Operations and will be responsible for updating entity service level agreements, communicating tax changes and reviewing entity data, completing complex requests submitted by Front Line Units via Service Request Portal and email, training of associates and contractors, procedure maintenance, providing quality service and effective operational support for internal business partners’, research changes or new requirements for state and federal tax guidelines to mitigate risk and ensure accurate and timely reporting, become a subject matter expert of the Tax Information Expert System (TaxIES), complete yearly tax form testing and production validation and assisting management in any other duties as assigned.
****Mandatory overtime is required during tax season, which is generally January-April.  This may include up to 6 day work weeks and an additional 1-2 hours daily M-F or on bank holidays based on business needs. *****

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients

Required Skills:

• 1-2 years prior experience in the financial industry
• Proficiency with Microsoft Office Applications- specifically EXCEL
• High attention to detail
• Exhibit professionalism in all situations
• Demonstrate a proven ability to navigate multiple systems simultaneously
• Strong  analytical and organizational skills; ability to prioritize and handle multiple job related duties efficiently while exercising sound judgment to ensure SLA, strict deadlines and business KPIs are met
• Proven history of effective ownership and accuracy
• Team player with ability to work independently
Desired Skills:

• College degree preferred
• Experience in Tax Reporting
• Experience within Wealth Management Operations
• Reconciliation background is a plus

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Shift:

Hours Per Week: