Financial Aid Eligibility Specialist

Position Summary
The individual in this entry level position provides superior customer service to
applicants seeking financial aid assistance for training in a fast paced, multifunctional
environment. The Eligibility Specialist will eagerly assist applicants
with applications and required documents for financial assistance and other
expanded services Workforce Solutions offers. Accurate and expedient data entry
into appropriate systems and exceptional and timely communications with
internal and external customers will be required. Interactions will be high volume
via phone and/or other virtual communication methods.

• High School or GED required; Bachelor’s degree preferred.
• Three or more years of work experience, preferably in eligibility and/or a
customer service environment.
• Broad base knowledge of Labor Market Information and financial aid for
childcare and training programs (or demonstrated ability to learn quickly).
• Ability to proactively resolve issues and seek answers, actively look for
ways to help people, perform under pressure, meet tight deadlines and
meet or exceed performance goals.
• Strong organizational and time management skills with the ability to
manage multiple projects.
• Strong problem-solving skills with the ability to identify and evaluate
problems and devise timely and effective solutions.
• Excellent verbal, written and interpersonal communications skills to
effectively interact with a wide-ranging audience in a diverse community.
• Communicate effectively in writing as appropriate for the needs of the
audience.
• Superior customer service orientation and a commitment