Workflow Specialist - Supporting Financial Institutions at FIS

| Jacksonville, FL
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Commercial Lending provides a key ingredient in determining a Bank's / FI's profitability. The business is quite dynamic and posed with many challenges around Automation, Decisioning, Workflows and disconnected Processes to name a few. Solving these real world problems with best of the breed technology stack, the team is quite dynamic, versatile and self-equipped with a variety of skills. The Job might be the right fit for you if:
  • You enjoy solving problems and create solutions
  • If you don't know the answer, you will dig until you find it
  • You love learning about processes and ideating them

What you will be doing
  • Working in a support capacity, helping the core development teams customers, both internal and external to FIS.
  • Part of supporting our customers across North America, it is expected that out of ours on-call support will be a part of your role.
  • Configure, test and implement workflows supporting configuration and business features in FIS Loan Origination System.
  • Coordinate with business experts (Business Analysts, Product Owners, Product Managers) to gather functional specifications and accordingly get them designed and build in product using native workflow tool and by harvesting CMMN and BPMN Principles.
  • Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
  • Build the executable processes with limited requirement to showcase business.
  • Work with architects and team leads to design & implement appropriate technical solutions.
  • Collaborate with testers to analyze defects, verify behavior, and resolve issues.
  • Identify, re-engineer and document business processes and metrics and identify improvement opportunities where existing processes / workflows may be streamlined or improved to deliver greater effectiveness and efficiency.
  • Develop, maintain and distribute business process workflows documentation to stakeholders.
  • Assess and project the impact of system changes on users and internal and external clients or stakeholders.
  • Be a SPOC for managing and maintenance of these Processes, Workflows while building and contributing to these within Product in an Agile manner. Attend all the relevant scrum ceremonies.
  • Tailors user screens for each process activity to enable end users to interact with Application.
  • Work as an independent team member, capable of applying judgment to plan and execute your tasks.
  • Isolate and resolve complex configuration issues.
  • Train internal employees or external clients on processes, BPMN and CMMN principles or practices. Conduct one-on-one or classroom training depending upon the size or desire of the audience.

What you bring:
  • Typically requires 5+ years of experience
  • Excellent Workflow Development and Understanding experience.
  • Working knowledge of workflow tools like Pega, IBM Workflow, APPIAN
  • Good database skills with excellent query writing skills.
  • Understanding of case life cycle management, business process management (BPM) is highly desirable.
  • Exposure to form design including Java, HTML, CSS, XML, JSON and Angular.
  • Knowledge of APIs (REST & SOAP).
  • Excellent analytical, decision-making, problem-solving, and time management skills.
  • First-rate verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
  • Ability to meet deadlines and communicate status appropriately and timely.

Added bonus if you have:
  • Knowledge and experience of Flowable products including Flowable Work and Flowable EdorasOne.

What we offer you
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • A competitive salary and benefits
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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