Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

All consultants must have the capacity to work with cross functional teams to accomplish overall project goals. The consultants will all have varying levels of expertise in each of the following responsibilities. 

Currently on a Travel ban, however once travel resumes could be up to 75% based on need under normal conditions.

The primary responsibilities of the Professional Services Consultant are:

• Leading and executing project activities regarding functional and technical requirements and designs, testing, training, and support
• Assisting with project planning and requirement gathering and specifications
• Coordinating work tasks with cross functional team leaders to develop solutions with other team members
• Executing and delivering project tasks within time and budget constraints
• Understanding client needs, and developing and maintaining excellent customer relations
• Assigning tasks to other consultants and supervising work when necessary
• Store all Project deliverables (signoffs, documentation, workbooks, customer status reports, tech info/vpn, issues list, major decisions, etc.) on SharePoint. 

Administrative Responsibilities

• Ensure time is entered and submitted for each time period.
• Ensure detailed comments are provided for each billable time entry.
• Ensure vacations, floating holidays, and personal time off is scheduled.
• Ensure billable client project tasks are scheduled.
• Ensure Travel Approval Requests are approved prior to any travel arrangements.
• Ensure expense reports are entered and submitted within a week of the expenditure. 

JIRA Responsibilities

• Ensure the created JIRA issues are worked, updated, and eventually closed. 

What you bring

• Bachelor’s degree or equivalent
• Experience in Finance in the Order to Cash space. This includes Accounts Receivable, Collections, Dispute Management, Credit Risk Management, Cash Application, etc.
• Experience working on software implementation projects.
• Experience with IT processes, basic knowledge of SQL, scheduling and running application jobs, troubleshooting issues via log files and researching knowledgebases, and being a liaison between the business and IT teams.
• Experience working with GETPAID is preferred

What we offer you

• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Great work spaces with dedicated and motivated colleagues