Block Renovation Billing Specialist

ABOUT US

Block is a renovation platform transforming the $450 billion renovation industry. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time. 

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include Softbank, New Enterprise Associates, Lerer Hippeau, Giant Ventures, Obvious Ventures, MorningSide Ventures and more.

Employees come to Block for the opportunity to work in a rapidly scaling tech start-up that remains steadfastly dedicated to its employees, its culture, and constant iteration and improvement.

ROLE

We are looking for a motivated Billing Specialist.  You will work directly with the Finance and Project Operations teams to improve the overall billing experience for our Homeowners and Contractors. You will collect on invoices and be a strategic thought-partner in implementing improvements to our billing processes at Block. We are looking for an entrepreneurial spirit with a rollup your sleeves type attitude.

This role will comprise of 3 components:

External Communications: You will interact frequently with Homeowners and Contractors to answer questions and troubleshoot issues related to payments and financing. 

Invoice Processing: You will process invoices making sure Block is paid on time by Homeowners and Contractors.

Process Optimization: You will help us set payment standards and improve the overall billing experience for both the Homeowner and Contractor. You may occasionally work in tandem with the Product team to productize and improve our billing experience.

RESPONSIBILITIES

• Process homeowner and contractor invoices in coordination with the Project Operations team
• Troubleshoot technical payments issues
• Respond to Homeowners’ and Contractors’ payment-related questions
• Educate and advise Homeowners on financing options
• Oversee payment platform implementation
• Pitch and implement payments process improvements

QUALIFICATIONS

• 1-3 years of relevant experience in project management, accounting or finance
• Intellectually curious, highly detail oriented, and enjoys solving problems from an analytical perspective
• Strong verbal and written communication skills - comfortable working with key stakeholders and business leaders across the organization
• Enjoys speaking with external stakeholders
• Ability to work in an unstructured environment and willing to work independently with minimal guidance 

BENEFITS

• Earn equity in an early stage high-growth company
• 100% subsidized health insurance, dental coverage, vision coverage
• 12 weeks universal fully paid family leave
• PTO and company holidays
• 3 weeks a year where you can work anywhere  
• 401k retirement savings plan with matching employer contribution
• Employee discount on renovation services
• Budgeted learning and development stipends
• Working alongside an ambitious, kind, no-drama team

COMPANY VALUES

• Force simplicity
• Problems are our fuel
• Collaborate with tenacity and humility
• Save money where we should
• Speed is our advantage

Block is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.