Finance Operations Manager

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally, serviced from Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Come for a career, stay for the fun!

• HMO coverage for you and your family

• Yearly Kick-Off Parties with major giveaways

• Get recognized through our ‘Value Awards’

• Grow your career – yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

As the Finance Operations Manager, you will be responsible for overseeing the end-to-end performance and execution of both the Accounts Receivable (AR) and Accounts Payable (AP) teams. You’ll manage team leaders, ensure compliance, drive process improvement, and serve as the key liaison between the operations teams and business stakeholders. This role requires a hands-on leader who can coach teams, improve processes, and communicate effectively at all levels.

Your day could see you:

• Leading, mentoring, and developing team leaders in AR/AP

• Managing workload allocation, staffing plans, and team structures

• Overseeing escalation handling from internal stakeholders and suppliers

• Generating and analyzing reports on business and program performance

• Implementing process improvements and compliance measures

• Liaising with business stakeholders to resolve operational issues

• Ensuring updated and compliant operations manuals, CRMs, and quarterly audits

• Attending and participating in performance reviews and client meetings

• Ensuring proper training, knowledge transfer, and compliance across teams

• Driving team recognition initiatives, conducting competency appraisals, and succession planning

• Enforcing schedule adherence, system functionality, and team readiness

• Overseeing ESAT surveys, rewards programs, and internal communication strategies

• Tracking and maintaining accurate team leader and program scorecards

• Ensuring team KPIs and program expectations are met or exceeded

• At least 5+ years of experience in Finance Operations or a similar leadership role

• Background in accounts receivable and accounts payable processes

• Strong leadership and people management experience

• Excellent stakeholder management and client-facing communication

• Analytical mindset with strong report generation and performance tracking abilities

• Proven experience in process improvement, compliance, and operational excellence

• Working knowledge of finance tools, systems, and ERP platforms

• Strong coaching and mentoring skills

• Proficient in Microsoft Office applications, especially Excel

• Flexible, proactive, and results-oriented

With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration – Brilliant jerks can be brilliant elsewhere
Impact – Do, get it done, create impact
Passion – Be positive, bring passion and energy
Transparency – A transparent team can help each other

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!