Finance Operations Manager

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:

• Manage ongoing business operations of selected One Finance Culture initiatives (Onboarding, Recognition, etc.).
• Support quarterly business reviews with the Finance Leadership Team (FLT) and ongoing Finance Priorities planning & reporting.
• Provide guidance on opportunities to improve/streamline Finance business operations.
• Work alone or with the team to build solutions to business operations/people and culture needs as they arise.
• Collaborate with key partners to drive business priorities and adoption of enterprise programs.
• Create concise messaging that resonates with leaders and enables them to make informed decisions around programs, strategies, culture, and talent.
• Manage other Office of the CFO/Finance business operations programs as needed.

Qualifications
To be successful in this role you have:

• A self-motivated and a highly organized problem solver who approaches challenges with curiosity, objectivity, empathy, speed, and a collaborative style and has effectively managed through ambiguity to achieve a desired outcome.
• Successfully managed multiple deliverables/initiatives at a time.
• Embrace being part of a team that works behind the scenes to ensure Finance leaders have what they need to be successful.
• Are curious, inquisitive, and investigate what's best for the leadership and organization we support.
• Are comfortable building and leading programs and culture initiatives.
• A self-starter mentality, capable of taking initiative and working with minimal direction.

What We're Seeking

• 8+ years in a role focused on operations, employee engagement, leadership reporting, culture amplification, and other key business programs.
• Experience defining program requirements, measuring impact and ROI of business operations/culture initiatives, and using data and metrics to quantify improvements.
• Results oriented with a track record of delivering enablement programs that meet/exceed business value requirements.
• The ability to drive effective communication, synthesize information and complex analyses, and present recommendations in a clear and concise manner.

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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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