Finance Operations Director

Posted Yesterday
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Chicago, IL, USA
In-Office
120K-180K Annually
Senior level
Professional Services • Biotech • Pharmaceutical
The Role
Lead and scale Accounts Receivable operations including billing, collections, dispute resolution, and customer account management. Drive improvements in cash flow, DSO, aging AR, and net collection rate. Partner with Finance, Operations, Customer Service, and IT to optimize ERP, reporting, and workflows. Build high-performing teams, enforce accountability, and support long-term business growth through process improvements and operational excellence.
Summary Generated by Built In

How You’ll Shape Our Success 

Ready to take ownership of a high-impact function inside a rapidly growing organization?

We’re looking for an experienced Accounts Receivable Director to lead billing and collections strategy, drive operational performance, and help build scalable processes that support continued growth across a national service organization.

This isn’t a “keep the lights on” AR role. This is an opportunity to step into a visible leadership position where your work directly impacts cash flow, operational efficiency, customer experience, and long-term business performance.

If you’re energized by building strong teams, solving complex operational challenges, improving processes, and partnering across the business — we’d love to talk.

What You’ll Take Ownership Of 

  • Lead and elevate a high-performing Accounts Receivable team across billing, collections, dispute resolution, and customer account management.
  • Drive improvements in cash flow, billing accuracy, collections effectiveness, and revenue cycle performance.
  • Partner closely with Finance, Operations, Customer Service, and IT to streamline processes and improve operational scalability.
  • Analyze and report on key business metrics including DSO, Aging AR, Net Collection Rate, Average Days to Bill, and Unbilled Revenue.
  • Help optimize systems, reporting, workflows, and ERP functionality to create smarter and more efficient processes.
  • Build a culture of accountability, collaboration, continuous improvement, and operational excellence.
  • Play a strategic role in supporting long-term business growth and operational success.

What You’ll Bring 

  • 8+ years leading high-volume billing and collections operations.
  • Proven success reducing DSO and improving collections performance, with measurable impact on cash flow, aging, and overall AR performance.
  • Experience working in fast-paced, service-oriented organizations.
  • Comfortable navigating complex customer, billing, and operational challenges.
  • Experience with Microsoft Dynamics ERP is strongly preferred.
  • Bilingual (English/Spanish) required.
  • BPO experience required.

Perks, Pay, and Benefits 

  • Earn $120,000 – $180,000 annually, based on your experience and skills (Compensation will be based on experience, skills, internal equity, and market data.)
  • Bonus and equity eligibility
  • Comprehensive medical, dental, and vision coverage 
  • 401(k) with company match 
  • Life insurance plus short- and long-term disability 
  • Generous PTO and 10 company-paid holidays 

Meet TSS Family of Companies 

The TSS Family of Companies is a leading independent provider of laboratory and hospital services across the U.S., supporting top life sciences, healthcare, and research organizations. We help keep critical equipment—like controlled environments, medical gas systems, and lab instruments—safe, accurate, and compliant. 

Our team works directly in customer facilities, playing a vital role in safety and compliance. We’re growing quickly and looking for people who enjoy building relationships and making a real impact in environments where safety and precision matter. 
TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

Skills Required

  • 8+ years leading high-volume billing and collections operations
  • Proven success reducing DSO and improving collections performance with measurable cash flow impact
  • Experience working in fast-paced, service-oriented organizations
  • Ability to navigate complex customer, billing, and operational challenges
  • Experience with Microsoft Dynamics ERP
  • Bilingual (English/Spanish)
  • BPO experience
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The Company
0 Employees

What We Do

Technical Safety Services is a leading provider of testing, inspection, certification, and calibration (TICC) services, specializing in controlled environments such as cleanrooms, fume hoods, and biosafety cabinets. The company serves highly regulated industries, including biotechnology, pharmaceuticals, aerospace, medical devices, and healthcare, ensuring compliance for laboratories, hospitals, and pharmacies.

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