The High-Producing Toyota Finance & Insurance (F&I) Manager is responsible for driving dealership revenue by presenting menu-based financial and aftermarket protection products to customers. Operating in a high-volume Toyota dealership setting, this role ensures fast contract execution, maximizes back-end gross profit per unit (PVR), Strong VSC penetration and secures bank approvals while maintaining full legal compliance and high Customer Satisfaction Index (CSI) scores.
Key Responsibilities
Menu Presentation & Sales Execution: Utilize structured 100% menu presentation techniques to offer vehicle service contracts (VSC), GAP protection, tire & wheel protection, key replacement, and environmental protection packages.
Lender & Deal Structuring: Cultivate strong relationships with Southeast Toyota Financial Services (SETF) and prime/non-prime lenders. Structure finance deals to secure rapid loan approvals with favorable terms.
Contracting & CIT Management: Ensure 100% accuracy on all financial documentation, trade titles, credit applications, and state/federal disclosures to keep Contracts in Transit (CIT) under dealership target windows (typically under 3 days).
Compliance & Legal Adherence: Maintain strict compliance with federal, state, and local automotive regulations (including Red Flags Rule, OFAC, Truth in Lending/TILA, and Safeguards Rule).
Sales Handoff & Customer Experience: Partner seamlessly with Sales Managers and Sales Consultants to deliver a smooth transition from sales desking to the F&I office, maintaining exceptional CSI scores.
Qualifications & Requirements
Experience: 2–5+ years of proven success as an F&I Manager in a high-volume retail automotive environment, producing well above average PVR (Per Vehicle Retail) benchmarks.
Track Record: Demonstrated ability to consistently achieve target product penetration rates (e.g., service contract, GAP) and backend gross averages.
Systems Proficiency: Hands-on expertise with dealership DMS platforms (Reynolds & Reynolds/Docupad), electronic menu systems (Darwin), and dealer portal systems (RouteOne).
Core Competencies: Comprehensive understanding of credit scoring, lender guidelines, extended warranties, and vehicle titling requirements.
Compensation & Performance Metrics
Pay Structure: High-earning, performance-driven commission structure based on backend gross profit, product penetration percentages, and CSI bonuses.
Key Performance Indicators (KPIs): PVR dollar targets, total menu acceptance rates, and CIT turn times.
Perks: Health/Dental/Vision coverage, demo allowance or vehicle demo plan, 401(k) with company match, and continuous OEM training.
Skills Required
- 2-5+ years of proven success as an F&I Manager in a high-volume retail automotive environment
- Demonstrated ability to achieve target service contract and GAP product penetration rates
- Proven performance exceeding average per-vehicle retail benchmarks
- Experience with Reynolds & Reynolds or Docupad dealership DMS platforms
- Experience with Darwin electronic menu systems
- Experience with RouteOne dealer portal systems
- Comprehensive understanding of credit scoring and lender guidelines
- Knowledge of extended warranties and vehicle titling requirements
- Understanding of automotive finance regulations, including Red Flags Rule, OFAC, TILA, and Safeguards Rule
What We Do
Toyota of Greensboro is a third-generation, family-owned automotive dealership serving Greensboro, High Point, Winston-Salem, and Asheboro. The business sells new Toyota models, quality used cars, trucks, and SUVs, and provides expert Toyota service. Founded in 1965, it emphasizes customer care, personalized buying guidance, community partnership, and automotive excellence for Triad customers across the region, while supporting local communities.
