Concord (noun) con·cord | a state of agreement; harmony

With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract execution to deadline management, Concord brings simplicity to the entire contract lifecycle.

Contract Lifecycle Management (CLM) has been the fastest growing software industry for the past five years. With 95% of the world’s companies still managing their agreements manually, analysts predict that CLM will soon become the 3rd largest software industry behind ERP and CRM.

Concord is a product-centric and customer-first company with offices in the USA and France. Through its product and company culture, Concord incorporates the values Passion, Humility, and Integrity in everything. 

About the Role 

As part of the Talent & Operations team and reporting to our Director of Finance, you will be the main point of contact for our US based team, ensuring that everyone works in the best possible conditions. You will also collaborate closely with our Talent team in France to align process and employee experience throughout the company. 

What you can expect from us

• A work environment where hard work and high quality are rewarded ;
• An agile organization where you can quickly act and have an impact ;
• Transparency: once you're part of the team, you'll know all about it (strategy, HR, Product and business updates) ;
• An atmosphere with good spirit, kindness and mutual aid.

What we will expect from you

• Finance




• Providing support to customers regarding billing inquiries, disputes, and payment issues, and ensuring a positive customer experience.
• Ensuring that the billing strategies defined by the finance/ CS teams are properly implemented.
• Collaborating with other departments, such as customer success, to align billing practices with business goals and customer needs
•  Assisting with payments, expense tracking, reimbursement processing, and ensuring adherence to budgetary guidelines.
• Conducting basic financial analysis under the guidance of the director of finance
• Drafting, formatting, and proofreading various administrative documents such as memos, letters, reports, and presentations on behalf of the director of finance.




• HR administration




• Manage all administrative aspects of the employee life cycle (onboarding, payroll, time off, etc)
• Formalize contractual elements during all the employees’ journey
• Participating in the onboarding and offboarding processes of employees.
• Providing general administrative support to the CEO, director of finance and teams in the US, such as ensuring the smooth operation and maintenance of our premises, managing correspondence, and organizing travel arrangements




• Office Management 




• Ensuring the smooth operation and maintenance of our premises - in collaboration with our various service providers and suppliers (consumables, maintenance, equipment, etc.).
• Animating daily office life and internal communication.
• Promoting cohesion among our teams by organizing regular internal events (breakfasts, after-work gatherings, team building, trips, etc.).
• Coordinating travel logistics for the teams in the US, including booking flights, hotels, rental cars, and any other necessary accommodations and ensuring that it’s in line with the budgetary guidelines and internal policies
• Managing the IT inventory (keeping track of equipment, etc.).
• Providing additional support on ad-hoc projects, research tasks, or other assignments as needed to support the CEO and the finance department
• Actively participate in the respect of all practices and security policies of the company. 

Requirements

• Minimum 4 years of experience in an administrative role with a finance and HR background
• Proven organizational skills with the knowledge and ability to follow a systematic, orderly approach when working through problems, or when investigating issues 
• You demonstrate initiative, adaptability, and flexibility to address any unforeseen challenges that may arise daily.
• Strongly detailed oriented, diligent, organized, and reliable.
• Ability to work independently and prioritize tasks effectively.
• Excellent communication skills, both orally and in writing.
• Fairness, with the ability to balance organizational goals with employee needs.
• For you, there are no problems, only solutions.