Finance & Business Management - Vice President - Home Lending Operations

Job Description
As a Vice President of F&BM in Home Lending Operations, you will oversee a global team of analysts and associates who prepare monthly reporting and build budget forecasts. Finance and Business Management (F&BM) manages headcount capacity planning, annual expense budgeting, investment analysis, strategic projects, and finance reporting directly to operations leaders. Home Lending Operations is currently focused on technology initiatives that will increase efficiency, and you will help track and manage the implementation of these projects. Your reporting will support both Consumer and Correspondent Home Lending Production business, which includes all the operational functions required for Chase to provide home loans to customers and purchase loans from Correspondent clients.
Job Responsibilities

• Own and oversee associates preparing headcount and expense forecasts for multiple departments in Home Lending Operations
• Manage capacity planning: tracking productivity drivers in operations functions, calculating required headcount based on forecasted loan volumes, leading meetings with department leaders to understand these drivers and plan for headcount changes
• Review monthly reviews prepared by associates, and present to department leaders, covering changes in finance and capacity plan; provide variance analysis in monthly financial reporting - explaining why actual expenses and headcount vary from budget forecast
• Manage small number of US and international employees
• Present to senior business leaders, including the Home Lending Operations CFO, CEO, Managers, Directors, and other Ops department leaders
• Ability to manage projects independently, lead meetings with associates, and delegate project steps to team members
• Build business cases (NPV, IRR, Capex Analysis) to understand the trade-offs between different investment opportunities
• Leverage AI/LLM (Large Language Models, similar to ChatGPT) to improve the team's monthly tasks and enhance efficiency

Required Qualifications

• Bachelor's degree in Business, Accounting, Finance, Economics, or other related area
• 5+ years of experience in Financial Analysis, Accounting, Business Reporting, or Related Field
• Intermediate to Advanced Excel skills (advanced formulas)
• Dashboard and data visualization skills (Microsoft Power BI, Tableau, Thoughtspot)
• Intermediate skill with Enterprise Financial Software and Finance Excel Retrieves (e.g. Dodeca Essbase)
• Ability to prepare professional finance PowerPoint presentations for monthly finance reviews
• Intermediate MS Office Proficiency - Outlook, Word, OneNote, PowerPoint

Preferred Qualifications

• Master's in Business Administration
• Experience in Corporate FPA (Financial Planning and Analysis)
• Experience presenting to and leading meetings with senior or C-level business leaders
• Excel Macros and VBA Literacy
• Ability to build Alteryx workflows to synthesize and prepare large data sets for analysis

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.