Final Docs Specialist

Position: Final Documents Specialist

Department: Post Closing

Reports To: Post Closing Manager

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Onsite: Yes Remote: No

Exempt: No Non-exempt: Yes

At Mortgage Solutions Financial, we believe every client deserves to be served with integrity, dignity, and respect. Behind every successful loan is a team of professionals committed to accuracy, accountability, and delivering an exceptional customer experience.

Our Post Closing team plays a critical role in ensuring loans are completed correctly and investors receive accurate final documentation. We are looking for detail-oriented individuals who enjoy solving problems, collaborating with others, and taking pride in getting the details right.

The Final Documents Specialist is responsible for ensuring final recorded mortgage documents are received, reviewed, processed, and delivered to investors accurately and on time. This role serves as an important connection between internal teams, investors, title companies, attorneys, and county recording offices to ensure documentation is complete and compliant.

This position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced environment where accuracy and follow-through are essential.

• Receive, open, and prepare incoming mail containing final recorded mortgage documents, title policies, and related documentation
• Image and audit trailing documents using established audit procedures and checklists
• Enter document receipt and shipping information into the loan origination system (LOS)
• Review files to ensure all required final documents have been received and properly recorded
• Work with title companies, attorneys, county offices, and other third parties to obtain missing or corrected documentation
• Pull and analyze reports to identify aged or outstanding documents requiring follow-up
• Obtain certified copies of recorded documents when necessary
• Collaborate with investors and internal departments to resolve document defects and coordinate re-recordings when required
• Conduct regular reviews to ensure documents are shipped to investors in a timely manner after loan sale completion
• Maintain accurate records and documentation throughout the post-closing process
• Maintain regular, reliable, and predictable onsite attendance
• Perform other related duties as assigned

• Proficiency with Microsoft Word and Excel
• Familiarity with mortgage closing documents and post-closing processes preferred
• Strong verbal and written communication skills
• Excellent customer service and phone communication skills
• Exceptional attention to detail and organizational abilities
• Ability to manage a high volume of work while maintaining accuracy
• Strong critical thinking and problem-solving skills
• Ability to work independently and maintain a positive, professional attitude
• Ability to identify and resolve documentation deficiencies efficiently

• High school diploma or equivalent required
• 0–2 years of experience in a professional office environment preferred
• Experience with mortgage loan documents, title work, or post-closing processes is a plus
• Experience with Encompass preferred

Eligible employees may participate in MSF’s comprehensive benefits program, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Health Reimbursement Arrangement (HRA) options
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Supplemental insurance options
• Company retirement plan
• Paid time off (PTO)

Mortgage Solutions Financial is an equal opportunity employer committed to creating an inclusive workplace for all employees and applicants. Reasonable accommodations may be provided to qualified individuals as needed throughout the application and employment process.