Field Team Lead

Title: Field Services Team Lead
Location: Wigan
Division: Service Operations
Reports to: Head of Service Delivery Management

• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
• Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
• Do you want to have the opportunity to lead, motivate and mentor a team of IT Engineers to deliver a reliable, highly available service to support a wide range of customers?

If so, we would love to hear from you!
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE
Key responsibilities
The Field Services Team Lead is a vital role within Agilisys and this role will provide high level guidance on technical issues and project delivery.

Specific duties
Depending on the project, you will need to be comfortable doing the following:

• Managing a team of ten engineers, conducting performance reviews, 121s and day to day management.
• Ensure that incidents raised within the team are dealt with in a timely manner and escalated appropriately.
• Proactive approach to all aspects of service delivery.
• Prioritise tasks and projects to meet business and customer requirements.
• Ensure that change control processes are followed within the team.
• Managing a large estate of devices including effective vulnerability management.
• Managing and developing relationships with Clients and key Third-Party suppliers.
• Developing and delivering the IT strategy.
• Solutions design to meet new customer requirements or technology releases.

Opportunity
This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As the EUC/Field Services Manager, you will have the opportunity to lead a team of engineers and directly contribute to the success of our clients by delivering reliable and highly available IT services.
ABOUT YOU
The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The Ideal Candidate

• Experience of managing a team of engineers.
• Excellent knowledge of Microsoft 365 products, Windows 10 (and Server 2016/19).
• Excellent knowledge of Virtual Desktop Infrastructure preferably VMware Horizon.
• Endpoint management tools, SCCM and Intune.
• Excellent communication skills – verbal & written.
• Supporting the delivery of cloud technologies to the end user
• Understanding of Service Management as described by ITIL.
• Good time management and planning skills - ability to manage a large and varied workload for yourself and others.
• A proven track record of delivering work to deadlines.
• Hardware and educational software support – PCs, printers, projectors…
• Networking fundamentals.
• Information sharing solutions (SharePoint driven Virtual Learning Environment).

WHAT WE CAN OFFER YOU:
This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

• Enhanced Pension Scheme

• Health Insurance

• Life Assurance

• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme

• 25 days annual leave (with the option to buy more)

PROCESS
Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for.
We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.
Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.