Job Description:
The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure a high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance.
This job also entails working as account support manager, being single point of contact for all FS related activities globally, taking ownership of the whole account.
Organization simplicity-everything drives through Global ASM.
Escalation point for all FS related matters.
Responsibilities include:
· Working within established policies, processes, and procedures, deliver hardware support services for Advantest’s Handler and integrated ATE system solutions.
· Solve complex problems related to system uptime or availability.
· Failure data and parts usage analysis (Excel).
· Strong teamwork and communications with local support team members and management.
· Respond to all hardware technical support needs from the assigned account(s).
· Ability to ‘work-to-completion’ upon short notice which requires working overtime.
· Timely and accurate completion of all administrative tasks associated with the task performed.
Physical requirements:
· Travel to local customer site via vehicle (Austin/Dallas/Houston).
· Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
· Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
· Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
· System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.
Preferred QualificationsRequirements:
Bachelor’s degree or experience in a related field required.
Experience in project management.
Fluent in English.
Practical experience - supporting ATE equipment, Advantest 93K experience an advantage.
Travel will be required up to 20% <24 hours’ notice on travel may be experienced occasionally).
Top Skills
What We Do
For over a half-century, Advantest has been designing innovative electronic measuring equipment and semiconductor test systems essential to the development and manufacture of advanced computer and telecommunications products. On April 1, 2012, Advantest completed its integration of Verigy Ltd.
Additional Information about Advantest can be found at www.advantest.com.
