Field Service Technician | Charge

How you will contribute to revolutionizing electric aviation:

• Installation and Commissioning: Execute and support the installation and commissioning of electric aviation charging stations at customer sites. Ensure compliance with safety standards and regulatory requirements during installation processes.
• Preventive Maintenance: Perform routine preventive maintenance on charging equipment to ensure optimal functionality and longevity. Conduct regular inspections to identify and address potential issues before they impact station performance.
• Technical Troubleshooting: Diagnose and troubleshoot technical issues related to charging stations promptly and effectively. Collaborate with internal teams to resolve complex technical problems and provide timely solutions.
• Customer Support: Provide on-site support to customers, addressing inquiries, and ensuring customer satisfaction. Offer training and guidance to customers on the proper use and maintenance of charging infrastructure both customer and BETA owned.
• Documentation: Maintain accurate and up-to-date records of all service activities, including installations, maintenance, and troubleshooting. Generate detailed field reports on service visits, highlighting any recommendations for improvements.
• Collaboration: There will be close collaboration between cross-functional teams including, engineering, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement.

Minimum Qualifications:

• High school diploma or equivalent; technical certifications or a degree in a related field is a plus.
• Proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc..) or EV charging infrastructure.
• Strong troubleshooting skills with the ability to analyze and solve complex technical problems.
• Excellent communication and interpersonal skills for effective customer interactions.
• Ability to work independently and manage time efficiently, with a strong sense of responsibility.
• Understanding of electrical codes, safety protocols, and regulatory requirements.
• Willingness to travel regularly to sites to provide onsite service, sometimes with little notice.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge.
• The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues.
• Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers.  

Above and Beyond Qualifications:

• Bachelor’s Degree in Engineering or related technical subject area.
• +2 years of experience working in a technical support or field service environment for EV charging stations, renewable energy asset management or equivalent.
• + 5 years of experience working in a technical support or field service environment for a power electronics manufacturer.

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, toxic, or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is usually moderate, however, in some instances, this job may require work in areas where ear protection is necessary.