Field Service Technician - Charge

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

As a Field Service Technician, you will play a crucial role in ensuring the operational success of our electric aviation charging stations. You will be responsible for the installation, maintenance, and troubleshooting of charging infrastructure, guaranteeing a seamless and reliable charging experience for our customers. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for contributing to the future of sustainable air travel.

How you will contribute to revolutionizing electric aviation:

• Installation and Commissioning: Execute the installation and commissioning of electric aviation charging stations at customer sites. Ensure compliance with safety standards and regulatory requirements during installation processes.
• Preventive Maintenance: Perform routine preventive maintenance on charging equipment to ensure optimal functionality and longevity. Conduct regular inspections to identify and address potential issues before they impact station performance.
• Technical Troubleshooting: Diagnose and troubleshoot technical issues related to charging stations promptly and effectively. Collaborate with internal teams to resolve complex technical problems and provide timely solutions.
• Customer Support: Provide on-site support to customers, addressing inquiries, and ensuring customer satisfaction. Offer training and guidance to customers on the proper use and maintenance of charging infrastructure.
• Documentation: Maintain accurate and up-to-date records of all service activities, including installations, maintenance, and troubleshooting. Generate detailed reports on service visits, highlighting any recommendations for improvements.
• Collaboration: There will be close collaboration between cross-functional teams including, engineering, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement. 

Minimum Qualifications We are seeking:

• High school diploma or equivalent; technical certifications or a degree in a related field is a plus.
• Proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc..) or charging infrastructure.
• Strong troubleshooting skills with the ability to analyze and solve complex technical problems.
• Excellent communication and interpersonal skills for effective customer interactions.
• Ability to work independently and manage time efficiently, with a strong sense of responsibility.
• Understanding of electrical codes, safety protocols, and regulatory requirements.
• Willingness to travel regularly to sites to provide onsite service. 
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge. 
• The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues. 
• Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers.

Above and Beyond Qualifications that will distinguish you:

• Bachelor’s Degree in Engineering, physics, or related technical subject area.
• + 5 years of experience working in a technical support or field service environment for a power electronics manufacturer. 

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, toxic, or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is usually moderate, however, in some instances, this job may require work in areas where ear protection is necessary.

Inclusivity Statement

Each of our backgrounds influences how we evaluate our own abilities. Research reveals that BIPOC, LGBTQ+, women, those from working-class backgrounds, individuals with disabilities, and other marginalized groups may hesitate to apply for roles if they don't meet all the requirements. Many skills can be learned on the job. If you can envision contributing value to our community and meet most criteria, we encourage you to apply.

BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law. The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.

All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.

BETA Technologies is an E-Verify employer.